Receptionist

Come join us and help make a difference in the lives of older adults As employees at Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better.
- Position Title: Part-Time Administration Office Assistant Residence: Four Elms Retirement Residence
Reports To: Office Manager

Accountability Objective
Under the direction of the general manager and the office manager is responsible for the efficient and administrative support services to the general manager and the office manager, while maintaining and performing a variety of clerical tasks in a busy reception area.

Background/Qualifications
Minimum grade 12 education. With some experience or education in the areas of accounting and administration. Demonstrates leadership along with a capacity of interpersonal administrative abilities.
Excellent typing skills and proficiency with word processing and computers are required, as are pleasant presentation skills and good verbal and written communication skills in the English language.

Key Responsibilities

Participates in, and contributes to, the Verve Quality Improvement (VQI) Program.
Performs confidential documents and reports and performs typing using word, and establishes forms using excel.
Directs requests for marketing tours to appropriate staff and conducts tours as required.
Completes staffing schedule in the absence of department managers as needed

Completes prospect inquiry sheet after receiving telephone enquiries.

Maintains cash box and reconciles for guest meal sales and tuck shop sales.

Ensures supply and control of all office supplies and equipment for the maintenance of administrative support services, including inventory, purchasing and receiving.

Enters resident miscellaneous charges.

Maintains and updates the resident badge /Fob system entering admissions/discharges as required.

Answers the telephone and direct calls in a professional, courteous manner.

Handles multiple requests for residents and assigns duties to appropriate departments.

Performs photocopying, faxing and filing requests as required.

Prepares and receives courier packages.

Updates all daily, weekly and monthly residents list and distributes accordingly.

Updates and maintains staff contact list/ resident admission and discharged accordingly.

Distributes all incoming mail, packages and deliveries for entire community.

Co-ordinates outgoing mail.

Regularly reviews entry and exit points visually and /or through desk top monitors.

Presents a positive company image and maintains positive communication with other staff, residents, families and the public.

Participates in meetings, in-services programs as arranged by the site.

Screens visitors as per Covid-19 directives.

Ensures that the reception desk and surrounding area is kept clean and tidy.

Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.

Performs other duties as assigned or delegated by the General Manager and Office Manager
- Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know._