Client Partner, Training Development and Management

Salary range: The salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on
**LinkedIn** (fraserhealthcareers) for first-hand employee insights.

Detailed Overview:
**Support the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to a Leader, within the People Health, Well-being and Safety portfolio, the Client Partner, OH&S Systems and Services is responsible for supporting the design, development, implementation, and evaluation of new and existing local or provincial OH&S systems, such as; Physician Services integration, Core Health Applications, or new OH&S technology platforms. This position will play a key role in modernizing the delivery of OH&S systems by optimizing service delivery and access models. The Client Partner, OH&S Systems and Services requires familiarity with the WHITE.net incident reporting databases and WSBC incident reporting requirements, Occupational Health and immunization reporting and British Columbia Centre for Disease Control (BCCDC) exposure management protocols, and other relevant OH&S systems and regulations as well as capability for Lean design thinking and the ability to evaluate, configure and implement technology based solutions.***

**Responsibilities**:

- Designs, develops and recommends, new and innovative technical models for OH&S service delivery in collaboration with key stakeholders to optimize the access and delivery models.
- Analyzes existing systems and processes and makes recommendations to optimize the integration of the physician population into the provincial OH&S service delivery models.
- Creates evaluation framework for new business workflows and establishes operational metrics and KPIs for evaluation of services.
- Creates regular systems & process review schedule to ensure service delivery model and tools are modernized.
- Coordinates and participates in project teams for the development of new processes and systems/tools to enhance OH&S services delivery.
- Provides leadership to external project team members as required by; conveying policies and priorities; coordinating work and ensuring issues are resolved or escalated to ensure project deliverables and timelines are met.
- Meets with stakeholders to facilitate consensus, consultation and the sharing of information; liaises with consultants, vendors, other health care entities and other external agencies.
- Represents the department on selected internal and external technical committees, as required, and provides status reports to the Leader, People Health, Well-being and Safety.
- Performs other related duties as assigned.

Qualifications:
**Education and Experience**

Bachelor's Degree in Business Administration, Human Resources, Health Information Management or a related field supplemented with course work in Occupational Health & Safety, plus a minimum of five (5) years' recent, related experience that involves data/systems analysis and process improvement/LEAN design or an equivalent combination of education, training and experience.

**Competencies**
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities
- Working knowledge of applicable regulations, legislation, policies and procedures.
- Ability to plan, organize and prioritize work and projects.
- Ability to communicate effectively both verbally and in writing.
- Physical ability to perform the duties of the position.