Sales & Customer Service Manager

6 days ago

Laval, Canada Nettoyage Krystal Clean Full time

We are proud Woman-owned small business which provides residential cleaning services for homes in Laval since 2012. Our award winning company (Three Best Rated for 2023 & 2024 as well as Choix Du Consummateur 2024) is looking for assistance in better serving our growing demand.

**TITLE**:Sales & Service Manager

Here are a few reasons why you'll love workjng with us:
**Weekly Pay**

**Bonus program for 5 star reviews**

**Sales bonus program**

**Monthly company activities (like Barbeques, Ice Cream Day, Spa Day, etc)**

**We celebrate birthdays in the office (with cake)**

Details about the job

**SUPERVISES**:Cleaning Technicians

**Schedule: Monday to Friday 8 am to 5pm** at our office in Laval

**Duties & Responsibilities**:

- **Sales**_
- Assure leads & prospects are followed up on and converted
- Maintain or improve prospect conversion
- Document, track, measure (leads, conversions)
- Submit weekly reports
- Ensure cleaning technicians' schedules are full and all time slots have been filled
- Be a resource and support for the cleaning technicians
- Documentation in database
- Maintain daily stats
- **Customer Service**_
- Arrange cleans and follow ups
- Involve President when a customer cannot be satisfied or severe issues
- Coach Cleaning Technicians
- Make recommendations to management regarding trends, changes
- Document complaints & absenteism, issue complaint forms to Cleaning Techs
- Make recommendations for Cleaning Tech discipline or termination

**Requirements**:

- Prior experience in customer service and sales is preferred. Training is provided
- Proficiency in English and French languages is a plus
- Strong communication skills with the ability to engage customers and co-workers effectively

**Job Types**: Full-time, Permanent

Pay: $17.00 per hour

Expected hours: 40.00 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Language**:

- French (preferred)
- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Store Manager

    2 weeks ago

    Laval, Canada Store manager Full time

    Responsibilities: - Oversee daily operations of the store, ensuring efficient and effective performance - Develop and implement strategies to drive sales and meet revenue targets - Train and develop store staff to provide exceptional customer service - Maintain inventory levels and ensure accurate stock management - Create and execute marketing initiatives...

  • Store Manager

    1 week ago

    Laval, Canada Store manager Full time

    Responsibilities: - Oversee daily operations of the store, ensuring efficient and effective performance - Develop and implement strategies to drive sales and meet revenue targets - Train and develop store staff to provide exceptional customer service - Maintain inventory levels and ensure accurate stock management - Create and execute marketing initiatives...

  • Bakery Assistant

    1 week ago

    Laval, Canada Store manager Full time

    **Job Overview** **Duties** - Assist in the preparation of baked goods, including cinnamon rolls, pastries, and cakes. - Maintain cleanliness and organization of the kitchen area in compliance with food safety standards. - Engage with customers to provide excellent service and assist with their orders. - Package baked goods for display and sale while...

  • Sales Assistant/customer Service

    2 weeks ago

    Laval, Canada La Lorraine Full time

    **Overview**: **Duties**: - Develop and implement strategic sales plans to achieve company goals - Identify new business opportunities and partnerships - Manage the entire sales cycle from prospecting to closing deals - Utilize Salesforce or similar CRM to track and analyze sales performance - Conduct telemarketing and inside sales activities to generate...

  • Représentant(E) Du Service Client

    2 hours ago

    Laval, Canada ECHELON SUPPLY & SERVICE Full time

    **À PROPOS DE NOUS** Chez Echelon Produits et Services, notre spécialité, ce sont les tuyaux ! Nous sommes spécialisés dans la fabrication d'assemblages et de kits de tuyaux sur mesure, ainsi que dans la distribution en gros de tuyaux, de raccords, d'équipements et d'accessoires. Depuis sa création en 1976, soit depuis plus de 43 ans, Echelon...

  • Représentant Du Service Client

    2 hours ago

    Laval, Canada ECHELON SUPPLY AND SERVICE Full time

    **À PROPOS DE NOUS** Chez Echelon Produits et Services, notre spécialité, ce sont les tuyaux ! Nous sommes spécialisés dans la fabrication d'assemblages et de kits de tuyaux sur mesure, ainsi que dans la distribution en gros de tuyaux, de raccords, d'équipements et d'accessoires. Depuis sa création en 1976, soit depuis plus de 43 ans, Echelon...

  • Customer Service/sales Representative

    1 week ago

    Laval, Canada Nettoyage Krystal Clean Full time

    Join Our Award-Winning Team as a Customer Service/Sales Representative! Location: Laval, QC Position: Customer Service & Sales Representative Company: Nettoyage Krystal Clean, an Award-Winning Professional House Cleaning Service Are you a bilingual superstar (English & French) who thrives on helping people AND making money? Do you want to work for a...

  • Customer Service

    4 days ago

    Laval, Canada Nettoyage Krystal Clean Full time

    _**Description du poste en français plus bas**_ Customer Service & Sales Coordinator **Join a Top-Rated Local Company That Treats You Like Family** We’re Nettoyage Krystal Clean, a proud woman-owned business delivering residential cleaning services in Laval since 2012. Recognized by Three Best Rated (2023-2025) and Choix du Consommateur (2024-2025),...

  • Logistics & Customer Service Manager

    2 weeks ago

    Laval, Canada Amrize Full time

    **Logistics & Customer Service Manager**: - Requisition ID: 14059 - Location: Laval, Quebec, CA, H7T 0J3 - Pay Type: Salary **Company Overview**: **COMPANY OVERVIEW** Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and...

  • Customer Service

    2 weeks ago

    Laval, Quebec, Canada MDR Brands Full time $48,000 - $52,500 per year

    Company OverviewMDR Brands is a leading player in the consumer goods industry, dedicated to providing high-quality food, confectionery, household, and health & beauty products. Our mission is to deliver exceptional customer service and build lasting relationships with our clients across America.Summary'We are seeking a Customer Support & Project Coordinator...