Service Writer

Overview:
**Fountain Tire Ponoka,**an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a **Service Writer**

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:
**What is in it for you?**
- ** Competitive compensation: $18 - $25 per hour (based on experience)**:

- ** Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching**:

- We will develop your skills and certifications with our excellent training program & opportunity for advancement
- The opportunity to work with an excellent team and great customers
- Regular full-time day shifts
- Great discounts for you and your family on tires, parts and mechanical services

**Primary Responsibilities**:

- Creating work orders and arranging bookings and communicating them to the technicians
- Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
- Provide proactive calls to customers to determine their satisfaction level with the service they have received
- Recommend tire service, specialty tire service, wheel and mechanical service to customers
- Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
- Keep promotional material updated in the showroom.
- Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
- Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
- Assist in inventory management through documentation processes and annual inventory counts

**What does it take to get on track?**
- Experience in the automotive repair industry or tire industry is an asset
- Effective listening skills with the ability to identify customer needs and provide recommendations
- Working knowledge of passenger, light truck and, specialty tires and mechanical services
- Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
- Excellent customer service and a great attitude are a must
- A team player who takes pride in their work