Customer Service Specialist

Are you ready to be a part of something bigger? At TCL Supply Chain, our people create our success

TCL Supply Chain is a third-party warehouse distributor for one of Western Canada's grocery retailers. We're looking for an individual passionate about providing exceptional customer service. Our work atmosphere is safety-focused, supportive, collaborative and performance-driven. We're committed to continuous improvement and the growth of our team members with programs that support learning, engagement, and career advancement. Are you ready to join a successful team where your contribution makes a difference?

We are looking for a Full-Time, Shipping and Receiving Clerk/ Customer Service Representative to join the Team at TCL Supply Chain

Shifts Available: Sunday - Wednesday: 6:15 am - 4:45 pm (10 Hours shift); flexibility in schedule is required

Overview: The Shipping and Receiving Clerk/ Customer Service Representative will report directly to the General Manager. This position includes working on/over the weekend.

**Role Purpose**:
To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

**Key Accountabilities**:
Customer
- Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
- Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
- Assist Business Development Manager with account growth strategy
- Create / Ensure customer contract requirements are clear, correct and executable

Process
- Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
- Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOPs, etc.)
- Champion Continuous Improvement Process initiatives across customer sites
- Ensure the transfer of best practices across customer sites
- Execution of on-site Customer projects / strategic initiative(s) as assigned by management

**Required Education and Experience**:

- High School Diploma, required
- Bachelor's Degree, preferred
- 1-2 years in an administrative or similar role, required
- 2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

Why work for TCL?
- We strive to be an Employer of Choice in the community and value a Respect and Results culture.
- We value a culture of continual learning and development among our team's individuals
- We strive to be the employer of choice in the community and, as such, value Respect and Results
- We value a safe working environment with on-the-job training provided
- We value a team environment
- Competitive wages that allow for growth, benefits, and a matching defined contribution pension plan

Note:

- All applicants need to be comfortable with the commute to the West end of the Edmonton area.
- All applicants must be flexible to work all shifts (days/afternoons) and days of the week as TCL Supply Chain, Inc. is a 7-day-a week facility.
- Our Company is committed to the health and safety of our team and has a tobacco-free workplace policy. No tobacco product use (including e-cigarettes) is permitted on the property, including personal vehicles parked on the property.

Check Us Out

Brand: TCL Supply Chain

Address: 15431 131st Avenue Edmonton, AB - T5V0A4

Property Description: 5898 - Edmonton AB

Property Number: 5898