Traveler Experience Agent

1 week ago

Montréal, Canada Wandrian Full time

**Travel is back All Aboard**

Wandrian specializes in the Italian travel experience. Not all people that we speak to are paying customers, but they are communicating with us as past, present, or future travelers to Italy, for guidance and expertise. So here we are, guiding the traveler through Italy, so they can experience the _Bel Paese_, better.

**What You Can Expect from Us**
- A chance to work in a dynamic environment that encourages open and constructive discussions
- The ability to work on a wide range of projects and try/learn different things
- Fully remote work
- A diverse group of people - We hail from all over the world
- An opportunity to learn about the great Country of Italy

**About You**
- You have experience within a customer service environment
- You have excellent English communication skills, both oral and written
- You are passionate about customer satisfaction and will go the extra mile
- You have reasonable computing skills (Microsoft Office Suite)
- You’re flexible in a diverse and fast-paced environment
- You can meet deadlines with a positive approach
- You can work independently, and as part of a team
- You’re comfortable working various shifts, including nights, weekends and public holidays

**The Role**
- Advise travelers about the different products that we offer to enhance their travel experience
- Create new bookings, as well as make changes to existing bookings
- Help travelers redeem their credits and vouchers
- Assist with fraud checks and processes
- Capture required data and process through appropriate systems
- Enter traveler information into our database
- Keep up to date with promotions & special offers
- Ensure traveler satisfaction by following up to resolve problems
- Engage with travelers to Italy through our growing online community
- Maintaining our reviews - Feefo and Google

If this sounds like the job for you, **apply

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