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Cleaning and Ground Service Support Manager

3 weeks ago

Toronto, Canada Sky View Suites Group Inc. Full time

**JOB DESCRIPTION**

**DUTIES & RESPONSIBILITIES**

**Staff Management Support**:

- Personally undergo rigorous cleaning training program and groun service support programs
- Ensure that cleaning team maintains the expectations delivered via the training program and that the ground services team follows the helpdesk flow
- Hire, train, mentor and oversee the cleaning team and the ground service support team for maintenance issues.
- Provide feedback on the quality of furnished suites available to rent and working with the Operations team to ensure proper maintenance of suites
- Monitor staff performance metrics and report back to the cleaning/sales director
- Assist with creation of annual staffing budgets & determine appropriate staffing levels
- Maintain and develop housekeeping manuals and procedures, and communicate to staff
- Ensure that lockers are equipped and stock to support staff to complete their tasks as efficiently as possible
- Support staff to bring items required to cleaning sites when things are missing
- Run the inhouse laundry operation and manage staff in that team directly
- Prepare and update cleaning schedules, and communicate to staff

**Quality control**:

- Implement and monitor a thorough inspection process.
- Inspection of suites looking for cleaning deficiencies, as well as suite deficiencies that will impact a guest’s stay
- Ensure work is completed efficiently and to a high standard.
- Ensure housekeeping staff are using designated tools, processes & checklists.
- Respond to guest feedback & requests, and work with senior management to implement required changes / solutions.
- Occasionally perform housekeeping services (in case of unexpected staff shortages or urgent quality issues).
- Consistently review tenancy schedule & liaise with leasing team to ensure units are cleaned prior to guest arrival.
- Suggest processes to sales and operations team, with integration of the cleaning team to continuously improve client offering

**Inventory / Supplies Management**:

- Track inventory, organize and order supplies in a timely & cost efficient manner
- Oversee counts of linens and ensure appropriate amounts available for weekly turnovers
- Ensure use of appropriate / safe cleaning products & equipment
- Manage and control access to housekeeping designated lockers
- Maintain order and stock levels in housekeeping designated lockers

**QUALIFICATIONS AND SKILLS**
- Strong written communication skills & familiarity with mobile phone technology & MS Excel.
- University Degree or College Degree
- Self-motivated, goal-oriented and adaptable.
- Ability to work independently and multi-task.
- Ability to handle pressure in a dynamic and fast-changing environment.
- Must be able to work occasional weekends and holidays.
- Must have clean background check.
- Fluent in Portuguese and/or Spanish a plus
- 1-2 years of cleaning experience a plus

**Job Types**: Full-time, Permanent

Pay: $24.00-$27.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Flexible schedule

Schedule:

- 8 hour shift
- Weekends as needed

Application question(s):

- Are you accessible to answer team questions on weekends?

**Education**:

- Secondary School (required)

Work Location: In person