Quality Improvement Lead

**“How do you live in the moment?”**

**We are passionate about ‘Making Every Moment Matter’.**

**Responsibilities**:

- Responsible for coordinating the Continuous Quality Improvement Program and the

Resident Quality Inspection (RQI) process. Quality Team Leader.
- In collaboration with the Leadership Team, develop and submits the Annual HQO

Quality Improvement Plan and Progress report for the Home
- Leads the internal Quality Team Meetings
- Trains new staff on the RQI process and the Inspection Guides interview questions and

surveys.
- Utilizes the Health Quality Ontario website for resources to advance quality improvement

activities.
- Ensures that all quality management and risk management-related activities are reviewed,

discussed and follow-up actions identified as necessary
- Monitors indicators on the public website of HQO and Your Health System
- Communicates data analysis, trends, and Quality Improvement activities to Residents'

and Family Council.
- Works together with the Accreditation Coordinator to ensure all quality and safety

standards for CARF accreditation are being addressed.
- Required to understand the nature and meaning of quality indicators used by the Home

and to understand which indicators are publicly reported.
- Required to participate in the improvement of the indicators and achieve satisfactory

results.
- Other duties as assigned and or as indicated in the Job Task Inventory

**Qualifications**:
The qualifications needed to join our family are as follows:

- Comprehensive knowledge of healthcare practices, trends, and issues in long-term care

and impacts on other healthcare sectors/community at large
- Proven management experience in LTC
- Excellent written and oral communication skills
- Excellent knowledge of Quality/Risk Management philosophies and programs
- Master trained in Resident Quality Inspection process
- Training in Quality Improvement and Innovation preferred
- Good understanding of the RAI-MDS 2.0 process and CIHI’s indicators
- Positive working attitude
- Strong interpersonal and team-building skills
- To show evidence of being focused on people’s feelings when interacting and knowing

how to turn a task into positive social interaction.
- To undertake and meet all legal requirements within a context of promoting individuals’

rights and measuring/reducing elements of risk.
- Must provide a complete and current (within six months) Vulnerable Sector Check

(including a Criminal Background Check) or be willing to obtain one

TB testing (within the last six months or within 14 days upon hire) or a chest X-ray
(within the last year), as per Public Health requirements
- Two supervisory references required
- COVID-19 vaccination is a condition of employment
- French speaking an asset (for Champlain and Lancaster)
- Italian speaking an asset (for Villa Marconi)

**What do we offer you?**
- Competitive wages
- Employee benefits
- Employee perks
- Employee and Family Assistance Program
- Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted. We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.

**Skills**: Preferred
- Abaqis/Resident Quality Inspection Process
- Person-centered approach
- Understand CIHI Indicators
- Written Communication
- Verbal Communication
- Knowledge of Computer Applications
- Knowledge of Healthcare Practices in LTC
- Interpersonal Skills
- Managerial Experience in LTC
- Positive Mindset
- Knowledge of Quality/Risk Management
- Quality Improvement Experience
- Understanding of the RAI-MDS 2.0 Process
- Team Building