Treatment Coordinator

4 days ago

Campbell River, Canada Corus Orthodontists Full time

Are you passionate about creating exceptional patient experiences and helping people achieve a beautiful smile? Shoreline Orthodontics is looking for an enthusiastic Treatment Coordinator to join our growing practice in Campbell River, BC. In this vital role, you'll support the practice by guiding people through their orthodontic journey while contributing to our practice's growth and success.
Why Shoreline Orthodontics?
At Shoreline Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

- A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
- Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
- Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.

Your Role
As a Treatment Coordinator, you'll be instrumental in creating positive patient experiences and driving practice growth. Key responsibilities include:

- Welcome new patients with a friendly and enthusiastic approach.
- Review the patients, health and medical history and determine their goals for treatment.
- Assist in the Orthodontists entering data and listening to the conversation between patient and doctor taking appropriate notes in the patient’s chart.
- Review the treatment plan with the patient and use the available tools to educate them on the available options. (Videos, power-point, pictures, etc.).
- Close the sale, by working with the patient and/or responsible party to design financial payment plans that work for them and help our patients attain the beautiful smile they’ve always wanted.
- Generate correspondence from initial consultation and recall examinations for the referring dentist.
- Follow up with patients who are ready to start treatment.
- Act as a liaison between the doctor and any other dental specialists or general practitioner.
- Complete monthly reports on key performance metrics.
- Other administrative duties as required.

About You
- 1+ years of Ortho office experience.
- Experience in patient care or customer service is considered an asset.
- Experience as a Treatment Coordinator is considered an asset.
- Good with computers, proficient in Microsoft Office Suite and the ability to learn new software quickly.

CAD

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