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Child and Youth Case Manager
2 weeks ago
**Are you a changemaker? Come on INN**
**Who Are We?**
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.
At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.
We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.
We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.
If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.
**What Are We Looking For?**
**Position Title** Child and Youth Case Manager
**Job Type** Full-time
**Department** Programs and Services
**Reports to** Senior Manager of Integrated Support Services
**Position Overview**
We are seeking a passionate and dedicated Child and Youth Case Manager to join our team at Inn from the Cold. They will work collaboratively within the larger shelter team as part of the case management process, supporting the family’s housing-focused goals. They will build and maintain strong partnerships with the Calgary School Board, other educational institutions, childcare centres, and partner agencies to support the educational needs of children and youth and assist shelter families with school registration, academic transitions, and continued education opportunities for children and youth.
**What You’ll Do**
- Work with parents to ensure children and youth are registered in school and attend school regularly, and assist with access to subsidies and childcare services in the community.
- Support modeling of positive relationships and boundaries around parent/guardian and child interactions, meet families to assess their children’s situation, and monitor progress and provide appropriate referrals.
- Complete Child and Youth questionnaires with families and support families with referrals to community resources, system navigation, and attendance in off-site meetings if required.
- Engage with school board partners and school staff to support families and their academic needs while they are in shelter.
- Assist parents in establishing routines for children and support with positive guidance to build their esteem and resilience.
- Encourage families to attend parenting workshops and information sessions.
- Work with the Shelter team to support families in transition and share information related to a family’s exit plan and move-out dates.
- Work collaboratively with the Child and Youth Activity Coordinator who provides post-shelter outreach support for community activities.
- Clearly and effectively communicate in a manner that children and youth understand.
- Maintain accurate, timely, and confidential documentation of client interactions, case notes, case plans, safety concerns, and records of support and service referrals using HOMES, Program Drive folders, and Microsoft Teams.
This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Child and Youth Case Manager may be asked to perform other duties as required or assigned.
**What You Bring to Our Mission**
- Post-secondary degree in social work, child and youth, family systems, human services, or a related field (or equivalent experience)
- Knowledge and understanding of issues related to family homelessness and housing insecurity
- Experience in a housing-focused shelter environment, housing support, crisis support, case management, and previous work with families is preferred
- Knowledge of trauma-informed and client-centered care, crisis intervention, and conflict resolution skills
- Knowledge of childcare centres and school boards in Calgary, and other child and youth and family-focused community resources
- Solid ability to respond to the complex needs of clients in a community setting
- Current First Aid/CPR and Suicide Intervention Certification
- Excellent teamwork and team-building skills
- Able to effectively communicate both verbally and in writing
- Must be able to be dependent upon
