Residential Occupancy Supervisor

**Residential Occupancy Supervisor**

**REF#590**

**Title**:Residential Occupancy Supervisor

**Department**: Public Works

**Reports to**:Executive Director of Public Works

**Designation**: Full-Time

**JOB SUMMARY**

Residential Occupancy Supervisor, act as an intermediary for Public Works by administering policy and housing regulations. This individual works with occupants who are at risk of becoming homeless through eviction. Residential Occupancy Supervisor provides support to the Housing program, assisting occupants to keep their housing by engaging with Wrap Around in supporting them to address their issues with mental illness, substance use, physical health, and life skills. Most importantly, building relationships with occupants and collaborating with them to achieve their goals. This position involves a high degree of public contact, responsibility, and community service.

**DUTIES AND RESPONSIBILITIES**:

- Ensuring Housing policy and procedures are adhered to
- Ensuring Occupant Agreements are adhered to
- Working knowledge of Wrap Around program mandates
- Perform and document walk through and walk out of housing units
- Assist occupants with setting up utilities, directing them to appropriate agencies for assistance (Food Bank, Calgary shelters, Health Center, Enmax, Epcor,ect.)
- Provides a variety of office and field activities to manage and monitor Residential Occupancy Program
- Perform home visits, call for updates, and collect information for program compliance as it pertains to the Home Occupancy Agreements
- Document all contact with program home visits and communication with both home occupants and Public Works.
- Provide brief weekly updates regarding process
- Maintain up-to-date case notes, daily log-records, progress reports and occupant files for each occupant with clear rationale for methods and intervention used, and statistical documentation in accordance with the program requirements. Monthly outcome reports will be required
- Complete and maintain accurate statistical and narrative reports on all occupants
- Keep accurate transitional, emergency housing list
- Provide mediation and advocacy with occupants on Public Works behalf to develop a workable plan to obtain and or maintain housing
- Fostering a working relationship with Tosguna, and other related agencies
- Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. occupant, Public Works, Tosguna, referral source, Peacemaking and collaborating agencies)
- Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
- Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network to ensure ongoing direction and support as needed.
- Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
- Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community.
- Financial correspondence for funding agencies.
- Provide compliance reporting for internal records, reports, lists, internal/external correspondence
- Complete all appropriate monthly and annual report forms.
- Maintain a complete working file providing activity documentation and copies of all corresponding paperwork.
- Assume other responsibilities as assigned
- Champion Policies and Procedures document for Residential Occupancy Supervisor position
- Supplement current documents concerning Transition/Emergency requests, including metrics for qualifications, as well as Eviction document outlining step-by-step procedure

**QUALIFICATIONS AND SKILLS**:

- Minimum Grade 12 education (social work would be an asset).
- Must be willing to obtain further training and education as required.
- Well-developed interpersonal, and relationship building skills; as well as ability to establish rapport and excellent communication (written and oral) with occupants, wrap around team members, and Executive Director.
- Experience and ability to appropriately respond to crisis situations; combined with strong de-escalation, conflict resolution and problem-solving skills.
- Ability to work effectively within a team setting.
- Knowledge and understanding of social housing, the Housing Policy and Procedures and eviction prevention strategies.
- Strong knowledge of needs, experiences, and community services for the homeless population.
- Experience providing support services to individuals facing challenges surrounding maintaining housing accommodations, including, but not limited to; mental health, family violence and/or a