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Service Advisor

3 weeks ago

Burlington, Canada Mercedes-Benz Burlington Full time

We are looking for a customer focused **Service Advisor** to join our Mercedes-Benz Burlington Team. When customers come to Mercedes-Benz Burlington, they look to us to provide unmatched customer care and a lifestyle experience that’s second to none. If you share our passion for delivering an unparalleled customer experience, and continual self-development, while representing a luxury brand, we would like to hear from you.

**What you will do**:

- As a brand ambassador you will be the primary contact for our service customers providing exceptional customer service with every interaction
- Ensure all customer visits are hassle free by preparing for their arrival in advance, ensuring all documentation has been prepared completely and correctly
- Greet customer, conduct active vehicle side service consultation, document any customer concerns, facilitate necessary service and promote the sale of labour, parts and accessories
- Discuss all maintenance and repair details and recommendations. Ensuring open communication between the service department and the customer.
- Anticipate client’s needs and provide helpful recommendations
- Drive rapport through relationship management
- Generate, process, and maintain documents in accordance with Mercedes-Benz Canada and Mercedes-Benz Burlington policies

At times, business needs arise and you may be asked to complete other duties as required.

**What you will bring to the role**:

- Clean driving record (abstract required)
- A proven track record of superb teamwork
- A commitment to excellence and a history of providing customer service that goes above and beyond what people expect
- You have good communication, problem solving, task planning, and organizational skills
- Experienced and comfortable with working busy shifts
- Available to work a variety of shifts (mornings, evenings and weekends)
- High school or equivalent
- G Driver’s License