Bilingual Membership Records Assistant

1 week ago

Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

**Posting 25-40**

**Bilingual Membership Records Assistant**

**Membership Records Unit, Membership Services Department**
- Permanent Position, Category 13 - Hiring Range $54,415 - $60,249_

French language proficiency testing will be administered.

**Responsibilities**:

- Scan, image, and maintain hard copy and digital documents
- Provide accurate, timely and clear communication to applicants and members
- Update member records and issue documentation in support of member qualifications and licensure in accordance with College by-laws and regulatory requirements
- Prepare complex case recommendations for leadership review and approval
- Provide regulatory information and technical support to faculties of education and providers of professional education programs
- Contact external agencies for confirmation/verification of official documentation
- Coordinate with other units within the College, as needed in support of member and applicant records
- Perform other duties as assigned.

**Qualifications, Skills & Experience**:

- Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
- Excellent oral and written communication skills in both French and English
- Working knowledge of CRM systems, Microsoft Office
- Strong problem-solving, analytical, decision-making and research skills
- An ability to work independently as well as in a team environment
- Effective time management and organizational skills
- High level of accuracy and attention to detail
- Ability to handle highly confidential and sensitive correspondence
- Considered a strong asset:

- Experience within a regulatory, academic, or credential assessment setting
- Knowledge of academic and professional documentation
- Experience in assessment of fraud in hard copy and digital documentation

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.

Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

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