Assistant Branch Manager/adjusting

Company:
ClaimsPro LP

Assistant Branch Manager/Adjusting, Full-Time, Hybrid (London, ON)

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.

Why should you consider a career with ClaimsPro?
- You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
- As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
- Your workload is balanced and you will be compensated for your billable hours.
- You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

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Job Responsibilities

Financial Management
- Responsible for the management and assist in the collection of account receivables
- Responsible for the management of direct reports billings and maintaining the level of interims as per company standards
- Responsible for revenue contributions and EBITDA/margins

File Quality / Customer Service
- In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
- Handle insured and client complaints, monitor and ensure resolutions reached
- Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency
- Review fees for accuracy and quality

Technical Expertise and Support
- Act in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis, subrogation, liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
- Adjuster Production
- Manage budgeted revenue expectations in conjunction with individual adjuster production
- Works with Supervisor, Administrative Support to coordinate effective file support for adjusters

Employee Development
- Prepare and discuss performance reviews with staff members
- Provides guidance and feedback regarding performance
- Support technical training and other development requirements
- Coordinate and facilitate staff meeting on a regular basis
- In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSRA and manage criteria for all direct reports

Resource Management
- Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
- Responsible for the recruitment and selection of staff

Business Development
- Responsible for meeting business development objectives as set out by the Corporation

File Handling
- You will be responsible for file management around 50% of the time
- Minimum 7 years of Property experience (residential and commercial)
- Effective analytical skills, including identification of cause and effect dynamics
- Good investigative manner
- Able to draw valid conclusions and effectively communicate them
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

Other
- Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
- Special projects as assigned by management
- Responsible for the communication of corporate policies and ensuring compliance
- Provides file review feedback and in some cases direction on file completion

Qualifications & Experience
- University degree/college diploma preferred or equivalent business experience.
- CIP / FCIP designation or actively pursuing and/or nearing completion of same.
- Minimum of 10 years claims adjusting experience with experience at the management level
- Field Claims adjusting experience required
- Proficient with MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer)
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

Advanced communication skills including:

- Effective written skills including those of a technical nature
- Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely m