Customer Service Coordinator

Reporting to the Customer Service Manager, the Customer Service Coordinator is responsible for providing inside sales/customer service support to new/existing customers. This position will be based out of Ingersoll, ON.

**Responsibilities**:

- Act as a liaison between customer and production - tracking and communicating order status.
- Track and report inventory.
- Arrange shipping, invoicing, customs, scheduling, quality complaints, and tracks orders.
- Provide backup for the Production Assistant/Receptionist and the Material Coordinator.
- Provide back up for quoting.
- Work with sales representatives, production staff, and management on special projects requiring sales/service expertise.
- Work safely, reporting hazards and unsafe conditions, and takes all reasonable measures to protect themselves and their co-workers.
- Use and or wear personal protective equipment that the company requires to be used or worn.
- Work in compliance with the responsibilities as outlined in the Ontario Occupational Health & Safety Act and the Industrial Regulations and with the Company’s safe practices and procedures
- Other duties as required

**Qualifications**:

- Post secondary education
- Proficient in MS Word and Excel
- Must be mathematically inclined
- Knowledge of Amtech a definite asset
- Strong/effective communication skills
- Good organizational skills and the ability to prioritize
- Must be a team player committed to maintaining desired service levels
- Exhibit a sense of urgency and be able to demonstrate the ability to solve problems in a fast paced environment
- Ability to present themselves in a professional manner

**Competencies**:
**Customer Focus** - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality** - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results**:

- Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership** - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

**Teamwork** - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

**Think and Act like an owner** - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.