Agency Service Advisor

2 weeks ago

Quebec City, Canada Allstate Canada Full time

**Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. **Role Designation**: Home-Based Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back **Job description**: Our team is growing and we are actively looking to hire an Agency Service Advisor to join our team **Accountabilities**: Accurately processing all payments received and efficiently process all endorsements, new business, lists, and other data entry functions for agents and external customers within prescribed timelines and to recognized standards. Review policies to ensure that pre-determined payment acceptance guidelines are met prior to posting payments. Accurately process payments and returns received within prescribed timelines. Investigate and correct any discrepancies and ensure payment receipts are processed within prescribed timelines. Resolves any payment discrepancies in order to maintain the company’s cash flow and/or investments. Support operational changes while ensuring mínimal disruption in payment processing. Ensure adherence to established quality and date control standards. Ensure delivery of all established minimum quality standards (on endorsements, new business and phones) Establish and maintain professional business partnerships with Allstate agents in the region through accepted relationship building practices **Qualifications**: Excellent telephone and customer service skills. Ability to work well in a fast passed environment (multi-tasking). Team player. Able to work the hours of Monday to Friday 9 am to 5 pm or 8 am to 4 pm depending on business needs **Bonus qualification**: Call center and insurance experience is an asset. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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