Patient Experience Administrator

2 weeks ago

Thornhill, Canada Movement Sports Medicine + Physiotherapy Full time

Movement Sports Medicine and Physiotherapy is looking for a part-time Patient Experience Administrator to join our multidisciplinary medical team of Physiotherapists and Sports Medicine doctors.

**Customer service experience is required **as we _**deeply prioritize **_creating a warm, welcoming environment for both patients and staff. Ability to effectively read & assess social interactions and respond appropriately is a highly valued skill.

**Administration/management experience are an asset** as applicants should also be able to handle multiple tasks/interactions in an efficient manner. As well as be able to troubleshoot/manage/improvise difficult/unique situations.

We are able to offer 15-25 hours a week with shifts varying from the options below:

- Mon 7:30am-3:30pm
- Tues: 1pm-8pm
- Weds: 7:30am-3:30pm, 1pm-8pm
- Thurs:12pm-8pm
- Fri: 8am-4pm
- Sat: 9am-4pm

*Please note: We are not looking for summer positions at this time, but thank you for your consideration

**Duties include but are not limited to**:

- Providing best possible experience to patients through comfortable conversation and great willingness to help both staff and patients as best as you can
- Ensuring daily operations run smoothly and patients receive best possible care by coordinating with patients, staff, and other medical centres.
- Managing practitioner schedules as efficiently as possible (knowledge of Jane and Accuro EMR are an asset)
- Coordinating with patients and staff to ensure daily operations run smoothly and patients receive best possible care
- Corresponding with other clinics and referring doctors via fax in accordance with CPSO privacy requirements
- Bookkeeping: Processing, and reconciling payments. Recording data
- Inventory management
- Participating in team meetings to discuss opportunities for professional growth
- Completing tasks in accordance within given deadlines
- Easily able to adapt and improvise in any situation/environment
- Easy to talk to, makes people feel comfortable, welcomed, and taken care of
- Reliable; is considerate of workplace schedule and fellow admins
- Takes initiative: able to manage/complete tasks on their own & as a team
- Proficient in Google Workspace systems and/or Jane, & Accuro EMR
- Proficient multitasker capable of utilizing multiple operating systems at once white also handling client interactions
- Comfortable interacting with patients in a calm, and pleasant manner. Especially in high pressure or intense situations

Please submit your resume, and applicable references. **We will contact you if you meet our requirements. **We can’t wait to hear from you

**Job Type**: Part-time
Part-time hours: 15-25 per week

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Flexible schedule
- On-site gym
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Application question(s):

- Considering the shift hours that we have posted, please provide your availability in relation to shifts you would be able to cover as well as your preferred amount of hours given per week.

Work Location: In person

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