Medical Assistant/call Centre Agent/receptionist

7 days ago

Greater Toronto Area, Canada Canada Vein Clinics Full time

Canada Vein Clinics is looking for a medical assistant/ customer service representative/call centre agent to work in our clinics located at our Toronto and Richmond Hill locations. We are looking for a motivated, self directed individual who works well independently within a team setting.

**Duties include**:

- Greeting and assisting patients as they call or enter the clinic
- Keeping the reception area organized
- Helping the nurse and the doctor with different procedures, understanding aseptic techniques
- Assist the nurses on getting clients ready for treatments (i.e., getting consent forms filled out, taking pictures, cleaning in between procedures, taking payments, sending receipts)
- Answering incoming phone calls
- Converting new callers to consultations (training provided)
- Calling referrals to set up appointments
- Scheduling appointments - consultations, procedures, ultrasounds
- Confirming appointments 1-2 days before booking time.
- Daily reporting to the Clinic Manager
- Assisting with OHIP Billing
- Other duties as assigned

**Qualifications needed**:

- At least **1 year Medical experience is necessary**:

- At least **1 year office admin experience** or Call Center experience preferred
- Ability to multi-task in a very busy environment
- Excellent phone manner
- Willingness to learn
- Excellent communication skills - written and verbal
- Excellent organizational skills
- Professional manner with engaging with patients on the phone/in person
- Ability to interact with a multi disciplinary team
- Experience using Simms would be an asset, but not necessary
- Responsibility to assist with overall efficient operations of the office.

**Job Types**: Full-time, Contract

**Salary**: $18.00 to $20.00 /hour

Scope of Work:

- Helping the nurse and the doctor with different procedures, understanding aseptic techniques
- Answering inbound calls
- Making outbound calls
- Using scripted dialogue
- Providing first-tier customer support
- Providing second-tier customer support
- Meeting productivity metrics such as average talk time, average handle time, phone availability, call abandonment rate, and call quality
- Resolving customer conflicts
- Performing other clerical tasks

Work Remotely
- No

Pay: $18.00-$20.00 per hour

**Experience**:

- Medical: 1 year (required)

**Language**:

- other languages (preferred)

Work Location: In person

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