Intern Training Certifications

7 days ago

Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Internship
Contract Duration: 6 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

For 50 years, our training products have been helping businesses operate safely, efficiently, and sustainably, building career opportunities for the people they employ. You will be joining the IATA Training team and reporting to the Assistant Manager Training Assessment, ensuring product delivery to 100,000 students every year. We are a strong and diverse team which strives to contribute to the development of professionals the commercial aviation industry needs.

What your day would be like
- Perform the daily operations of the Secure Digital Award (SDA) tool, ensuring all processes run smoothly.
- Ensure smooth and efficient operation of the system, support accounts and users, maintain data integrity, and coordinate with the Competency Based Training and Assessment (CBTA) Centers.
- Monitor system performance and proactively address any issues that arise, coordinating with technical teams as needed.
- Serve as the primary point of contact for CBTA Centers and users, providing support and resolving inquiries related to the system.
- Assist new users in setting up accounts and understanding the system’s functionalities.
- Ensure the accuracy and integrity of data within the system, including account information, course details, and certification records.
- Generate regular reports for IATA and CBTA Centers, summarizing key metrics and operational performance.
- Maintain up-to-date documentation on system processes, user support activities, and operational procedures.
- Coordinate with the IT team to resolve system issues and implement updates or improvements.
- Develop, maintain, and update exam question banks.
- Perform quality assurance and proof-reading of exam content.
- Other ad hoc projects and administrative tasks as required.

We would love to hear from you if

You hold a graduate degree in business administration, accounting, economics, human resources, or any similar discipline.
You have experience with academic projects or professional roles that involved manipulating and analyzing datasets.
You can multitask effectively while meeting deadlines with accuracy and efficiency.
You thrive in a multicultural team environment.
You are highly customer oriented.
You have excellent English written/verbal communication skills (knowledge of another language is an asset).
You are meticulous and detail oriented.

Travel Required: N

**Learn more about IATA’s role in the industry, our benefits, and the team at**iata/careers/**. We are looking forward to hearing from you

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