Casual Medical Receptionist

1 day ago

Ottawa, Canada Rideau Family Health Team Full time

**MEDICAL RECEPTIONIST - CASUAL**

The Rideau Family Health Team (FHT) is looking for Casual Medical Receptionists to join our dedicated team of Allied Health Providers and administrative personnel.

**ROLES AND RESPONSIBILITIES**

To provide patient-centered care as part of a multi-disciplinary team for patients rostered to the Rideau FHT’s physicians. The role consists of a combination of reception and administration work including but not limited to:

- First point of contact for patients and visitors; greets, checks-in and/or assists in-person or on the telephone.
- Manages and directs incoming calls and messages received on multi-line phone system.
- Forwards messages to Allied Health Professionals and Rideau FHT staff, as appropriate.
- Books patient appointments, and reschedules as required.
- Coordinates scheduling of holidays, meetings, rooms, etc. for Allied Health Professionals, physicians and Executive Director, as needed.
- Contacts patients regarding referrals made by physicians and Allied Health Professionals and schedules accordingly.
- Manages wait lists.
- Handles registration of group classes.
- Attends meetings and writes up minutes.
- Manages office supplies and business necessities.
- Assists with small projects, as required.
- Provides administrative support to Office Coordinator and Executive Director, as needed.

**ESSENTIAL REQUIREMENTS**
- Excellent telephone manner
- Exceptional verbal and written communication skills
- Strong computer and data entry skills
- Good numeracy skills
- Tact and discretion
- Ability to multitask
- Problem-solving skills
- Ability to work as both part of a team and independently
- Quality organizational skills and attention to detail
- Must be fully vaccinated against COVID-19 (2 doses). Only vaccines that Health Canada has approved and determined to be safe and effective for use in Canada & Ontario, are considered acceptable.

**ASSETS/PREFERRED REQUIREMENTS**
- Medical office assistant certificate/diploma
- Experience working with OSCAR electronic medical records
- Valid Driver’s License
- Proficient in a second language with preference to: French, Arabic, Italian, or Cantonese
- Able to start immediately

**EDUCATION AND TRAINING REQUIREMENTS**
High school diploma or equivalent

**HOURS OF WORK**

Flexible work hours between Monday to Friday 8:30am-5:00pm

**PAY RATE**

$17.00

**LOCATION**

Rideau Family Health Team: 4-3625 Rivergate Way, Ottawa, ON K1V 2A4

**HOW TO APPLY

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