Telecommunications System Officer

**Telecommunications System Officer**:
**Job ID**:

- 234254

**Posting status**:

- Open

**Organization**:

- Ministry of Public and Business Service Delivery and Procurement

**Division**:

- GovTechON - Health Services I&IT Cluster

**City**:

- Toronto

**Position(s) language**:

- English

**Job term**:

- 1 Temporary - up to 12 months (with possibility of extension)

**Job code**:

- 17158 - Systems Officer 4

**Salary**:

- $1,512.75 - $1,933.38 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Help oversee mission-critical telecommunications infrastructure**

Join a team that's modernizing emergency health services across the province through innovative I&IT solutions. In this high-impact environment, your technical expertise will help ensure reliable telecommunications systems that support ambulance and dispatch centres, contributing directly to better outcomes for patients and communities across Ontario.

**About the job**: As part of our team, you will:

- resolve technology-related issues by initiating software changes, adjusting or replacing telecommunication devices, and coordinating efforts to resolve software and hardware problems
- escalate outages based on severity to minimize disruptions and reduce costs
- develop, program, implement, report, and monitor systems that track the performance of integrated voice, data, and radio equipment
- provide training to dispatch managers and supervisors to ensure uninterrupted ambulance communications
- participate in system design planning by conducting detailed studies and translating requirements into functional technical specifications
- manage system change control by reviewing proposed changes, assessing impacts to dispatch centres and services, and recommending appropriate actions

**What you bring to the team**:
**Mandatory requirements**: You have:

- a valid class 'G' driver's licence with the ability to travel within the province frequently
- Basic CPR Certification, first aid, and radio operation, or the ability to obtain such certification

**Additional requirements**: You may need to be:

- available for on-call, standby, and occasional return to work to provide technical support for ministry-critical systems on 24/7 basis
- willing to travel throughout the assigned area, including occasional multi-day trips to rural and remote locations, including but not limited to radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation

**Telecommunications knowledge**: You have expertise in:

- communication technologies, including Avaya Aura R10, Analog Trunking, Avaya gateways, and data networks
- telecommunications technologies such as Session Initiation Protocol (SIP), satellite telecommunications, and Avaya Communication Manager, and Session Manager
- integrated voice and data switching systems, computer data communications architecture, and radio trunking system design
- structural and mechanical engineering concepts related to communication towers and equipment buildings
- operation of basic radio frequency test equipment (e.g. wattmeters, voltmeters, systems monitors, or analyzers)

**Communication and analytical skills**: You can:

- communicate effectively with staff, ambulance service personnel, vendors, and other government agencies
- build and maintain strong working relationships across diverse teams and stakeholders
- conduct feasibility studies, analyze results, and perform cost benefit analysis
- navigate basic real estate processes, including understanding relevant rules, approvals, and boards, to help secure property for antenna sites

**Technical skills**: You have:

- experience with Linux, Windows Server 2019/2020, and encryption technologies (TLS, SRTP)
- knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover configuration, including ESS clusters and Server Role Configuration (OVA type and Virtual Machine Role).
- the ability to support the creation and execution of cross-browser, end-to-end flow, and unit tests
- familiarity with public safety and emergency response systems, including ESISNet, E911, Canadian Next Generation 911, Public Safety Answering Points (PSAPs), and Computer-Aided Dispatch (CAD) systems

**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family statu