Clerk B

Under the supervision of the Senior Clerk, the Clerk B - Billing Clerk is responsible for setting up new customers and premises in the Water and Waste Department utility billing system; administering and billing specialized accounts; processing meter installs and removals; administering the Water Leak Credit Policy; processing HiLo meter reading ToDo’s; estimating consumption; adjusting consumption; manually billing accounts and providing clerical billing support for Solid Waste’s Waste Diversion Fee.

**As the **_Clerk B - Billing Clerk_**_ _**you will**:

- Manually generate bills and adjust consumption in the Water and Waste Department utility billing system.
- Request information from customers by mailing out special meter reading request cards and by phoning customers as required.
- Initiate inspector reports to determine the accuracy of readings, consumption and billings.
- Evaluate consumption history in billing system.
- Estimate accounts where no meter reading is presented or the meter reading is not useable for billing.
- Adjust accounts using actual meter readings, where the account had been previously billed based on estimated consumption or incorrect meter reading.
- Prorate consumption to generate final bills based on actual meter readings.
- Explain adjustments to customers in person or by telephone by exception.
- Process electronic Hi/Lo rechecks daily.
- Review assigned rechecks and compare the meter read information to determine whether to use the meter reading provided.
- Create inspector field activities, customer re-read request or cancel/ rebill To-Do’s as required.
- Set up new premise addresses in the Water and Waste Department utility billing system for billing.
- Receive and interpret source documents from various departments (Planning, Property and Development, Assessment, Water and Waste Technical, etc.).
- Create a new premise address and service point in the billing system.
- Confirm and correct postal code information.
- Identify and verify the size of meter to be installed per the source documentation.
- Process meter installed, meter exchanged, meter removal field slips.
- Administer and bill specialized accounts.
- Set up customers in the billing system for seasonal services, hydrant usage, and other specialized accounts.
- Manually bill accounts outside regular billing cycles.
- Finalize seasonal accounts or at the request of the customer.
- Ensure seasonal accounts with outstanding balances are flagged for discontinuation of future service.
- Administer the Water Leak Credit Policy.
- Respond to customer enquiries about the policy.
- Determine eligibility for the policy, following established processes and guidelines.
- Create the credit adjustment in the billing system
- Approve (up to their authority) or recommend approval for a credit under the policy.
- Maintain data relating to the Water Leak Credit Policy.
- Provide clerical support for billing of Solid Waste’s Waste Diversion Fee.
- Create service points and accounts for solid waste customers.
- Review various queries and update the billing system ensuring all customers are billed appropriately for the Waste Diversion fee.
- Provide vacation and sick coverage to the Clerk C as required.
- Perform other related duties consistent with the classification, as assigned.

**Your education and qualifications include**:

- High School diploma or G.E.D. supplemented by formal training in business administration or an equivalent combination of training and experience.
- Minimum two years’ experience in a high volume rate based accounting system.
- Demonstrated ability to operate a personal computer working in a Windows environment. Experience working with various software packages including Outlook, Word, Excel, and Synergen at a basic level.
- Demonstrated ability to type accurately at 40 wpm (net).
- Demonstrated ability to perform work that is detailed in nature requiring high level of accuracy.
- Demonstrated ability to compute accurate mathematical calculations.
- Demonstrated ability to work in an organized manner and prioritize work to meet deadlines and established performance standards of productivity and quality.
- Demonstrated ability to gather pertinent information, problem solve and exercise sound judgment regarding customer complaints, research or referrals.
- Demonstrated ability to analyze financial and consumption information.
- Demonstrated ability to learn and adapt to new technology.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
- Demonstrated ability to follow written and verbal instruction, and ability to communicate effectively, both verbally and in writing, with customers and internal staff.
- Demonstrated ability to work under mínimal supervision.
- Demonstrated ability to maintain confidentiality with respect to dealin