Assistant General Manager

24 hours ago

Toronto, Canada Toronto Beach Club Full time

**Toronto Beach Club** is currently looking for an **ASSISTANT GENERAL MANAGER (AGM) **to join our FOH team

The **AGM'**s an integral contributor to the overall success of the restaurant.

The **AGM** manages the daily restaurant operation and supports the General Manager in their pursuit and delivery of consistent and excellent guest experiences, while effectively enforcing the company’s policies and procedures.

**DUTIES AND RESPONSIBILITIES**:
**Personnel Management**:

- Support the General Manager in full cycle recruitment, training and development, performance evaluation and progressive discipline action, if required
- Manage staff, deliver daily briefings, providing feedback in the moment; maintain a high level of employee morale and energy
- Monitor and coach staff performance and hold staff accountable for their performance, ensuring guest’s experiences meet the highest standards

**Operational Execution**:

- Manage daily operations including cleanliness, organization, revenue opportunities and staffing levels
- Quickly and accurately identify critical information and make independent judgments in accordance with company philosophies and business practices
- Provide exceptional guest service, thereby setting the standard for all employees
- Respond to customer complaints promptly through service recovery and implement change when necessary, to optimize consistent guest satisfaction
- Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards

**SKILLS AND QUALIFICATIONS**:

- 3+ years’ experience as a Manager of a high volume, similar environment
- Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
- Wine education is a must
- Sommelier accreditation is an asset
- Demonstrated knowledge of financial and operational management
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
- High personal integrity, professionalism and maturity
- Must possess strong attention to detail; proven problem-solving abilities
- Exceptional guest service orientation and passion for all things food and beverage
- Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly

**WHY WORK FOR US?**
- Competitive Wages
- Discounts at all ICONINK / Scale Hospitality Group Restaurants
- Corporate Goodlife Fitness Rates
- FUN Team and Culture
- Medical/Dental Group Health Benefits
- Training, Development and Education Reimbursement

**SCALE HOSPITALITY GROUP** recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship

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