IT Support Specialist

**ABOUT US**

Trans-Northern Pipelines Inc. (TNPI) operates regulated pipelines to safely transport the refined petroleum products (gasoline, diesel, aviation, and heating fuel) used by Canadian businesses and consumers every day. These pipelines connect refineries in Edmonton to Calgary, including the Calgary International Airport; and refineries in Nanticoke, Ont., and Montreal to the Greater Toronto Area (GTA), with lateral pipelines to Ottawa as well as to Pearson International Airport and Pierre-Elliot Trudeau International Airport. In operation since the 1950s, we are committed to operating in a safe and environmentally responsible manner to protect the public, the environment, and the pipelines.

**WHAT’S IN IT FOR YOU?**

TNPI offers a stable, flexible work environment with predictable business growth. The company is backed by three major shareholders who are all Fortune 500 companies and among the oil and gas industry leaders in North America.

TNPI has a culture that supports personal initiative, and is a place where employees have considerable autonomy and ownership of their functions. The flat organizational structure allows for broad mandates and the opportunity to expand your skills and experience, as well as access to decision-makers and senior leadership. The TNPI culture is collegial, values employee input, and supports work/life balance. TNPI achieves operational excellence in four pillars: Safety, Environment, Reliability and People.

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Reporting to the Team Lead, Information Technology, the IT Support Specialist oversees providing first-level IT support to TNPI employees who use IT computer hardware and software systems. This position provides quick customer service and technical support for computer systems, answering questions and resolving basic technical issues. This position also conducts research, tests, and advises on various IT problems and solutions.

**OEMS**

This job is accountable for ensuring that all aspects of work comply with safe work practices, all applicable codes, standards, regulatory requirements and TNPI’s Operational Excellence Management System (OEMS).

**Security, Environment and Health & Safety**

This job performs their job effectively safely, securely, and in a manner protective of the environment, and complies with TNPI Safety and Environmental Absolutes.

**KEY RESPONSIBILITIES**

**IT Operations**
- Monitor and manage user-required assets such as computers, monitors, and accessories
- Configure and manage all installed PCs, printers, and peripherals
- As needed, gather information, and escalate unresolved issues to the next level of support
- Gather up-to-date information on IT products and services
- Train users, gather and analyse user needs, and develop and propose plans to meet those needs
- Revise and update training manuals for new and updated software and hardware

**Project Management & Support**
- Oversees specific IT projects as needed, such as active directory-related projects and dynamic distribution list development
- As needed, provide IT project support that includes active directory knowledge, hardware installation, and other computer technical support. As the individual grows, so will his or her involvement.

**Technologies**:

- Provide feedback based on the results of the tests and evaluations

**Security**:

- Keep track of hardware inventory.
- Manage and protect IT spared assets.

**EDUCATION AND EXPERIENCE**:

- A BSc/BA in IT, Computer Science, or relevant field is required
- Preferred
- A BSc/BA in IT, Computer Science, or relevant field

**CERTIFICATIONS, DESIGNATIONS, OR LICENSES**:

- Preferred Microsoft Certified Systems Engineer

**TECHNICAL SKILLS & SPECIALIZED KNOWLEDGE EXPERIENCE**
- Experience with Microsoft 365 is required
- Basic technical problem-solving skills are required
- Required working knowledge of office automation products, databases, and remote control
- Knowledge of computer systems, mobile devices, and other technological products is required
- Proven troubleshooting experience with network/connectivity issues is required
- Experience as a help desk technician or in another customer service role is required
- Knowledge of networking is preferred
- Knowledge of general cyber security is preferred
- Preferred knowledge of anti-virus software

**TRANSFERRABLE SKILLS & COMPETENCIES**
- English proficiency is required
- Excellent communication abilities are required
- Customer service and patience are required
- Priority and sense of urgency

**YEARS OF POSITION RELATED EXPERIENCE**
- Minimum 3 years experience required. Preferred 5+ years.

**WORKING CONDITIONS**
- Flexible work arrangements are available including hybrid and remote options.

**MORE OF WHAT WE OFFER**
- Work in a small, highly competent team whose members share your high sense of commitment
- Industry-competitive pay

We are an equal opportunity employer. We thank all applicants for their interest. Only those chosen for an interview will