Emergency Roadside Services

WHO WE ARE
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day

Our Emergency Roadside Service (ERS) Tow Truck Drivers are the roadside heroes here at CAA Niagara If you’ve got outstanding customer service skills and a talent for all things mechanical and technical, we want to hear from you
As true brand ambassadors, our ERS Drivers are there when it matters most—jump-starting batteries, towing vehicles, and being the everyday heroes our customers can rely on.
**WHO WE ARE LOOKING FOR**:
**Must-Haves (BFOR)**:

- A valid Class G driver’s license.
- Physical readiness to lift up to 70 lbs and perform tasks like bending, twisting, kneeling, pushing, and pulling throughout the day (all truck types require ‘heavy’ physical effort).
- Successful completion of driver training program approved by the Ministry of Transportation (MOT) and maintain towing licenses, which include annual background checks and driver abstract reviews.
- A clean driving record to meet our company insurance requirements.

**Experience & Skills**:

- Mechanical/Technical Know-How: A solid understanding of vehicle basics and their differences to ensure accurate service delivery.
- Customer Service Expertise: 2+ years of experience delivering exceptional service.
- Bonus Points: Previous towing experience is a strong asset

RESPONSBILITIES
As a CAA Niagara (ERS) Driver you will be handling the following duties, including by not limited to:
**Deliver Exceptional Service**: Provide outstanding support to our members and customers while proudly representing CAA Niagara as a brand ambassador.
**Respond to Dispatch Calls**: Drive a Tow fleet vehicle to assist members and customers, ensuring timely and reliable roadside service.
**Perform Roadside Assistance**: Handle tasks like battery testing/replacement, tire fixes/replacement, vehicle lockouts, and towing with precision and care.
**Stay Active on the Job**: Use upper and lower body strength throughout the day for activities like lifting hoods, ratcheting straps, and reaching under vehicles on various terrains.
**Follow Safety Standards**: Operate fleet vehicles while adhering to all safety regulations, internal policies, and applicable laws.
**Vehicle Care and inspection**: Perform daily circle checks, inspections, and upkeep to keep your service vehicle safe, clean, and ready for action.
**Technology**: Use a company-provided tablet for navigation, dispatch communication, and efficient task management.
At CAA Niagara, we offer a robust total rewards package that includes:

- 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
- Virtual Healthcare and Nurse Navigation Support
- Defined Contribution Registered Pension Plan
- Growth/Training and Development opportunities
- Give Where You Live Program (Community Volunteer Program)
- Green and Wellness Reimbursement Program
- Paid Personal and Vacation Hours

Are you passionate, enthusiastic, and driven to deliver exceptional service to the Niagara Region community? If so, we want to hear from you
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.