Client Care Counsellor

2 days ago

Ottawa, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

**Responsibilities**:
Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations;
Provides immediate management consultation to key employees within customer organizations;
Provides immediate information and support to the caller requesting a trauma or other workplace intervention;
Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services;
Identify the present problem and determine appropriate service response level as per case response level standards;
Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor;
Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Succeeding as a Client Care Counsellor will require the following core qualifications and skills

Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study;
Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.;Good clinical judgement and understanding of your responsibilities regarding confidentiality;
Strong work ethic and professionalism;Abilities to work over the phone and through chats;
Ability to adapt to both the ever changing client and organizational needs;
Ability to work in a fast-paced environment and to multi-task when needed;
Strong empathy and listening skills;
Flexibility to work shifts, weekend’s evenings etc. as per business needs.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

.

  • Child & Youth Counsellor (TPT 0.6 FTE)

    3 weeks ago

    Ottawa, Canada ROYAL OTTAWA HEALTH CARE GROUP Full time

    Duties: Plan and implement Child and Youth Counsellor Programs to youth with early onset major psychiatric disorder. Maintain appropriate records and statistics for regular reporting. Confer and cooperate with other Child and Youth Counsellors, and treatment team members in the provision of comprehensive assessment and treatment services. Ensure a safe and...

  • Child & Youth Counsellor (TPT 0.6 FTE)

    4 weeks ago

    Ottawa, Canada ROYAL OTTAWA HEALTH CARE GROUP Full time

    Duties: Plan and implement Child and Youth Counsellor Programs to youth with early onset major psychiatric disorder. Maintain appropriate records and statistics for regular reporting. Confer and cooperate with other Child and Youth Counsellors, and treatment team members in the provision of comprehensive assessment and treatment services. Ensure a safe and...

  • Child & Youth Counsellor (TPT 0.6 FTE)

    2 weeks ago

    Ottawa, Canada ROYAL OTTAWA HEALTH CARE GROUP Full time

    Duties: - Plan and implement Child and Youth Counsellor Programs to youth with early onset major psychiatric disorder. - Maintain appropriate records and statistics for regular reporting. - Confer and cooperate with other Child and Youth Counsellors, and treatment team members in the provision of comprehensive assessment and treatment services. - Ensure...

  • Child & Youth Counsellor (TPT 0.6 FTE)

    2 weeks ago

    Ottawa, Canada ROYAL OTTAWA HEALTH CARE GROUP Full time

    Duties: Plan and implement Child and Youth Counsellor Programs to youth with early onset major psychiatric disorder. Maintain appropriate records and statistics for regular reporting. Confer and cooperate with other Child and Youth Counsellors, and treatment team members in the provision of comprehensive assessment and treatment services. Ensure a safe and...

  • Child & Youth Counsellor

    2 weeks ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM23-020E**Title**: - Child & Youth Counsellor (Casual)**Position Status**: - Casual**FTE**: - 0.0**Job Schedule**: - Days/Evenings/Nights/Weekends**Unit**: - Youth Psychiatry - Inpatients**Department**: - Youth Psychiatry Program**Union**: - OPSEU Local 479**Site**: - Royal Ottawa Mental Health...

  • Genetic Counsellor

    2 weeks ago

    Ottawa, Canada CHEO - Children's Hospital of Eastern Ontario Full time

    **JOB DESCRIPTION**: The genetic counsellor will: - Conduct complete genetic assessments, including obtaining and reviewing appropriate medical records or other relevant information; conducting the necessary review of literature and protocols; determining appropriate risk figures for individuals/family members; reviewing cases with a geneticist - Provide...

  • Child & Youth Counsellor (Casual)

    2 weeks ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM22-392E**Title**: - Child & Youth Counsellor (Casual)**Position Status**: - Casual**FTE**: - 0.0**Job Schedule**: - Days/Evenings/Nights/Weekends**Unit**: - Youth Psychiatry - Inpatients**Department**: - Youth Psychiatry Program**Union**: - OPSEU Local 479**Site**: - Royal Ottawa Mental Health...

  • Member Service Counsellor

    2 weeks ago

    Ottawa, Canada CAA North & East Ontario Full time

    **Job Title: Member Service Counsellor** **Term: Full-Time, Permanent** **Location: Work-From-Home** **Job Summary**: Within the Travel Services Call Centre, the Member Service Counsellor provides expert guidance to Members, addresses inquiries, resolves issues, and ensures overall customer satisfaction. They actively promote the benefits of CAA...

  • Counsellor

    5 days ago

    Ottawa, Canada Maison Decision House Full time

    **Aftercare Counsellor** **Title**:Aftercare Counsellor **Location**:Ottawa, ON **Salary**: TBD **Hours**:Part-time hours ranging from 4:30 pm - 10:30 pm. **Employer**:Maison Decision House **About the employer**: Maison Decision House (MDH) is a non-profit organization that was founded in 1979. It provides a community-based residential treatment...

  • Walk-in Crisis Counsellor

    2 weeks ago

    Ottawa, Canada Wabano Centre for Aboriginal Health Full time

    Are you an individual with a passion for helping the Aboriginal community? Do you have the skills, training and ability to support a client through a crisis? Do you work well in a community-based, client-centred environment? If so_, this opportunity is for you!_ The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides...