Client Care Counsellor

5 days ago

Ottawa, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

**Responsibilities**:
Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations;
Provides immediate management consultation to key employees within customer organizations;
Provides immediate information and support to the caller requesting a trauma or other workplace intervention;
Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services;
Identify the present problem and determine appropriate service response level as per case response level standards;
Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor;
Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Succeeding as a Client Care Counsellor will require the following core qualifications and skills

Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study;
Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.;Good clinical judgement and understanding of your responsibilities regarding confidentiality;
Strong work ethic and professionalism;Abilities to work over the phone and through chats;
Ability to adapt to both the ever changing client and organizational needs;
Ability to work in a fast-paced environment and to multi-task when needed;
Strong empathy and listening skills;
Flexibility to work shifts, weekend’s evenings etc. as per business needs.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

.

  • Client Care Counsellor

    1 week ago

    Ottawa, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Child & Youth Counsellor (TPT 0.6 FTE)

    3 weeks ago

    Ottawa, Canada ROYAL OTTAWA HEALTH CARE GROUP Full time

    Duties: - Plan and implement Child and Youth Counsellor Programs to youth with early onset major psychiatric disorder. - Maintain appropriate records and statistics for regular reporting. - Confer and cooperate with other Child and Youth Counsellors, and treatment team members in the provision of comprehensive assessment and treatment services. - Ensure...

  • Child & Youth Counsellor (TPT 0.6 FTE)

    3 weeks ago

    Ottawa, Canada ROYAL OTTAWA HEALTH CARE GROUP Full time

    Duties: Plan and implement Child and Youth Counsellor Programs to youth with early onset major psychiatric disorder. Maintain appropriate records and statistics for regular reporting. Confer and cooperate with other Child and Youth Counsellors, and treatment team members in the provision of comprehensive assessment and treatment services. Ensure a safe and...

  • Child & Youth Counsellor (TPT 0.6 FTE)

    1 day ago

    Ottawa, Canada ROYAL OTTAWA HEALTH CARE GROUP Full time

    Duties: Plan and implement Child and Youth Counsellor Programs to youth with early onset major psychiatric disorder. Maintain appropriate records and statistics for regular reporting. Confer and cooperate with other Child and Youth Counsellors, and treatment team members in the provision of comprehensive assessment and treatment services. Ensure a safe and...

  • Counsellor (lifespan)

    3 weeks ago

    Ottawa, Canada Canadian Mental Health Association Full time

    Why Join CMHA Kenora? We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers: - Healthcare of Ontario Pension Plan (HOOPP) -...

  • Counsellor - Spanish Speaking

    2 weeks ago

    Ottawa, Canada JEWISH FAMILY SERVICES OTTAWA Full time

    **Benefits**: - 15 days’ vacation in first year prorated to your start date and FTE - 10 days Personal Time Off prorated to your start date and FTE after 3 months of employment - Various Jewish Holy paid days off - Health and Dental Benefits plan - Hybrid work environment - Employer RRSP after one year of employment - Use of gym facilities - Flexible...

  • Addiction Counsellor

    7 days ago

    Ottawa West, Canada Dave Smith Youth Treatment Centre Full time

    **Are you interested in making a difference in the lives of young people working on substance use and mental health issues?** We are looking for part-time Counsellors at our new 30-bed campus located in Ottawa-West. As a live-in treatment centre, hours of work are flexible; days, evenings, weekdays and weekends. The **Addiction Counsellor** is an important...

  • Community Counsellor

    23 hours ago

    Ottawa, Canada The Elizabeth Fry Society of Ottawa Full time

    _**Join our Amazing E Fry Ottawa Team!**_ **Community Counsellor** **Reports to**:Manager, Community Programs **Hours**:37.5hours/week **Language**:English Essential (Bilingual Preferred) **Salary**:$28.68 plus benefits (salary non-negotiable - unionized environment) **About E Fry Ottawa** The Elizabeth Fry Society of Ottawa is a not-for-profit...

  • Counsellor

    22 hours ago

    Ottawa, Canada Revivelife Full time

    We are an integrative clinic looking for a counsellor(s) with experience and or existing clientele to join our dynamic team. Interest in stress management, emotional eating, PTSD, mindful meditation and or longevity medicine an asset. Join our team as an associate and we’ll take care of everything or room rental available in a newly renovated spa like...

  • Counsellor

    1 week ago

    Ottawa, Canada Maison Decision House Full time

    **Aftercare Counsellor** **Title**:Aftercare Counsellor **Location**:Ottawa, ON **Salary**: TBD **Hours**:Part-time hours ranging from 4:30 pm - 10:30 pm. **Employer**:Maison Decision House **About the employer**: Maison Decision House (MDH) is a non-profit organization that was founded in 1979. It provides a community-based residential treatment...