Program Director, Creditor Insurance

Company: CUMIS
Department: Creditor Insurance/CU Distrib
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Job Grade: 7

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Creditor team aspires to develop and deliver market leading products and solutions to exceed client expectations. We think strategically and collaboratively to create mutually beneficial results and achieve business objectives. We operate with high-integrity, motivated by our desire to do the right thing for our clients and their members.

**How you will create impact**:

- Accountable for portfolio planning & prioritization of Creditor projects/initiatives aligned with business strategy
- Responsible for the end-to-end execution of the deliverables under the Program, ensuring projects are aligned to established Corporate methodologies and best practices
- Develop and implement alignment models to ensure cohesive collaboration between organizational strategy & agile delivery teams
- Collaborate with leadership to align strategies with business objectives. Leads Creditor initiative program planning; builds and maintains a shared multi-year roadmap
- Monitor progress and provide feedback to ensure successful alignment of initiatives to strategic objectives.
- Introduces and maintains modern tools (e.g. Jira) to enable teams to dynamically plan, track and manage portfolio projects
- Responsible for establishing & maintaining strong governance and processes for decision making & prioritization, working closely and collaboratively with Agile Product Owners, as well as partners in the business, IT and distribution
- Oversees Creditor portfolio project budget, spend and monthly reporting through Enterprise Project Management Office
- Foster a culture of collaboration, communication, transparency, and continuous improvement

**How you will succeed**:

- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.
- You use critical thinking to guide decision making.

**To join our team**:

- 8-10 years experience in Project/Program leadership & delivery. PMP or PGMP designation is a plus
- Strong understanding of agile methodologies (e.g., Scrum, Kanban, SAFe). Agile certification (e.g., CSM, PMI-ACP, SAFe) is a plus
- Proven experience in understanding business strategy, and aligning & creating shared roadmaps/visuals to support
- Excellent communication, facilitation, and coaching skills
- Ability to work with diverse teams and manage stakeholder expectations
- Strong analytical and problem-solving abilities
- Working knowledge of insurance operations, products, practices and processes

**What you need to know**:
**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.