Information Technology Administrator

True Mechanical is seeking a full-time IT Administrator to join our Burnaby office. The successful applicant will have a diploma in Information Technology or an equivalent combination of relevant experience, education, and training. Keys to success include the ability to solve problems independently and being a good team player. The IT Administrator will work collaboratively with the People & Culture team and Operations Directors.

Why Work for True Mechanical?

**Compensation and Benefits**:
We are proud to provide a competitive and comprehensive compensation to our team.
100% employer paid extended health care, training allowances, employee perks & RRSP contributions.
We believe compensation should come in more forms than a pay-check: team-bonding events, company merch, employee appreciation lunches, bi-annual industry events, sports games, and leadership & development training.

**Our top benefits include**:
Dental - 100% coverage on basic services
Prescription Drug coverage

**Mental health supports, including**: Registered Clinical Counsellors, Psychologists, Clinical Counsellors, Psychoanalysts, Social Workers and Psychotherapist
Massage therapists
Speech therapists
Physiotherapists
Naturopaths
Acupuncturists
Chiropractors
Podiatrists or chiropodists
Emergency Travel Assistance

As a full-time employee you participate in following programs through a monthly payroll deduction. You are eligible for these benefits as long as you are employed with us.

Accidental Death & Dismemberment and Life insurance up to $350,000 up to age 65; then up to $175,000 up to age 70.
Life insurance for your spouse $10,000 and $5,000 for each child up to your 70th birthday.
Short-Term Disability up to $700 per week for a maximum of 26 weeks
Long-Term Disability up to $6,000 per month up to age 65.

ROLES & RESPONSIBILITIES

Troubleshoot, diagnose, and solve network support and software system problems
Setup/maintain/support employee laptops and hardware (monitors, docking stations, etc.)
Image and setup/install applicable apps for computers, cell phones, iPads, rocket sticks, etc. for first-time user
Decommission/retire IT assets
Procure mobile phones, computers, rocket sticks, iPads, and accessories as required
Develop and maintain IT asset management database including recording and tracking assignment/re-assignment of all IT Asset inventory, including laptops, mobile devices, monitors, docking stations, etc.
True Mechanical deployment on all devices (All software, TM Backgrounds, contacts etc.)
Company standard software
Deployment of all system updates
Audit and clean up of existing exchange and user addresses
Software and Subscription Management (in collaboration with department heads)
Autodesk
Procore
Microsoft Office 365 etc.
IT issue tracking and monitoring (Diagnose problems and improving efficiency)
Software integrations, API management
True Mechanical Network and Data Security
True Mechanical Network Infrastructure Maintenance and Support
Data back ups and disaster recovery contingencies
Hardware and Software performance tests and support

**REQUIREMENTS**:
Diploma in Information Technology or equivalent
Two years’ experience in IT admin support, or equivalent
Experience with or knowledge of operating systems, current equipment and technologies, and system performance monitoring tools
Advanced computer skills and a high level of detail orientation
Great communication skills
Customer service-orientated mindset.
Technical ability to identify root causes and solutions.
Strong time management skills including a strong ability to prioritize workload and a demonstrated ability to multi-task.
Accountable and a Team player - someone who can “Make it Happen”