Thrift Team Lead

Canada, Ontario, St. Catharines

Applications due: 20 Jul, 2025

**Job Synopsis**

Thrift Team Members are the driving force for the sorting and pricing of donated items from receiving to the retail floor. This salaried full-time position will be focused in retail but will partner with the entire team to create an efficient, customer focused Thrift Shop.
Demonstrating a positive attitude, Thrift Team Members will provide active, hands-on support, direction, and training to volunteers, ensuring a safe work environment.

This Team Member role will be responsible for working with the management team to create systems that lead to efficiencies within retail, developing strategies to meet revenue targets, providing support, leadership, supervision, training, scheduling, and annual check-ins for volunteers in retail, and providing day-to-day support and oversight of part-time Team Members in retail.

MCC Thrift seeks to be a friendly, caring presence in the community, showing value and respect to all. Practicing and promoting faithful stewardship and care for God's creation and raising funds for MCC are also key components to the mission statement of this and other MCCO Thrift Shops.
- MCC is a charitable organization that partners with churches a_n_d community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers._

**Job Details**

Salaried Employee -Full Time at 1 FTE

**Qualifications**

**Required**
- Ability to create a positive, welcoming atmosphere within the shop, balancing patience, creativity, humour, and energy.
- Strong interpersonal skills with people of all ages and backgrounds, displaying a sensitivity and awareness of cultural, racial, economic, and socially diverse communities.
- Ability to relate well with a wide range of people and be comfortable in communication with volunteers, staff, the public, and volunteer groups of all ages.
- Self-motivated. Able to take initiative and make quick and thoughtful decisions while working with a team of staff and volunteers.
- Excel in a fast-paced environment, able to balance competing priorities and deadlines.
- Excellent oral communication in English. Good written communication in English.
- Commitment to the operating principles of MCC Thrift and the values of MCC including a heart for justice and active peacemaking.
- Basic working knowledge of MS Office Programs including Outlook and Word.
- Able to work non-standard hours, including evenings and Saturdays.
- Able to lift 50 lbs. and exert 11 to 25 lbs. of force frequently.
- Able to spend 7.5 or more hours of intermittent standing or walking in a standard workday.
- Able to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with the use of a stool or a ladder when necessary.
- Valid ‘G’ Ontario driver’s license
- Police background check (required upon hire)
- Legally able to work in Canada

**Preferred**
- Experience working with volunteers.
- Experience in a retail and/or warehouse environment.
- Awareness of second-hand market operations and trends.
- Knowledge of antiques, collectibles, and brand recognition.

**Key Responsibilities**

**General**
- Serve as a brand advocate and ambassador for MCC in every interaction with customers and donors.
- Contribute to a customer centric culture in all interactions with customers, donors, volunteers, and colleagues.
- Provide active, hands-on support to volunteers while creating a calm and fun atmosphere.
- Have a task plan ready for volunteers each day to ensure that daily production goals and quotas are met.
- Operate the Point-of-Sale terminals, troubleshooting or documenting issues when necessary.
- Handle customer, donor and volunteer questions, concerns, and conflicts in a professional manner.
- Provide back-up support for other staff in their absence, or as needed, including opening and closing of the shop (cash registers, daily reconciliations, etc.)

**Health & Safety**
- Proactively support volunteers with reminders of proper lifting techniques, and the provision of tools to help with heavy lifting.
- Adhere to Health & Safety Guidelines as established by law and the organization.
- Be proactive in maintaining clean workspaces that meet health & safety standards, in the workroom and on the retail floor.

**Other**
- Perform other job-related duties as assigned.
- Assist with special events and projects as needed.
- Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Days.
- Participate in a local faith community, being willing to use your personal gifts within this community.
- Model nonviolent peacemaking through respectful daily interactions with staff and the public