Team Lead

Who We Are:
When you join us at CarePartners, you’re building a career with a company who cares about their patients, their patients’ families, and their staff.

We are currently looking for someone to join our team in the role of Team Lead. Within a customer focused environment, this position provides intake and scheduling expertise and support within an integrated client focused service delivery model.

Overview:
This position may involve a shift rotation of afternoons, evenings, and weekends including holidays. The position would require flexibly as schedules may change.

CarePartners serves Ontario communities and **we bring kind and professional care to patients in need, **and when you work with us,** you make a positive impact in your community.**

**We have an immediate Full-Time opening in the St. Catharines office**

What We Offer:
**Incentives and Perks**
- Competitive pay
- Flexible hours
- Meaningful, fulfilling work, helping patients and their families behind the scenes
- Supportive team environment and a great corporate culture
- Access to group discounts, including exclusive discounts from various retailers
- Total rewards program which includes health & dental benefits
- An Employee Assistance Program (EAP) for you and your family members
- Opportunities for continuing education and training
- Hands on mentoring and leadership support

What The Role Involves:

- Manage individual caseload related to intake and service delivery of client/employee schedules as defined by local management.
- Support multi-disciplinary team through effective problem solving of conflicts/issues with regards to challenging scheduling cases, hard to service areas.
- Respond to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
- Provide support and mentoring to multi-disciplinary team.
- Mentor and support multi-disciplinary team in the completion of intake and scheduling tasks/requirements.
- Mentors and supports multi-disciplinary team in the use of software’s and other technical enablers (e.g. Procura; HPG, OneDrive).
- Primary contact designee for all Information System related problems.
- In collaboration with the Manager, troubleshoots employment related issues by providing necessary information and supportive documentation.
- In collaboration with the Manager, participates in the recruitment and hiring process for Client Service Delivery Coordinators.
- In collaboration with the Manager, contributes to the development of annual training and operational plans related to client service delivery.
- Participate in the collection and/or analysis of key performance, quality and human resource indicators.
- Provide regular feedback and recommendations to Manager on intake and scheduling performance.
- Participate in the development and execution of ongoing quality improvement initiatives.
- Maintain and promotes a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers and other internal colleagues.
- Where required, participates in internal and external committees and community functions (workshops, job/health fairs, community boards and participation on focus groups).
- Demonstrate a commitment to continued professional development and growth.
- Contribute to a healthy and safe working environment.
- Perform other duties as required.

What You Bring:

- The minimum qualifications for this position are one (1) to three (3) years of post-secondary education and one (1) to three (3) years of job-related work experience.
- Excellent organization skills and high attention to quality, combined with the ability to manage multiple high priority tasks within a fast pace service environment is required.
- Excellent verbal and written communication skills.
- Ability to work non-traditional hours is a requirement.
- Exceptional analytical and problem-solving skills.
- Advanced knowledge of scheduling systems i.e. Procura/CIMS experience an asset.
- Customer Service experience is an asset.
- Knowledge of Health/Homecare industry an asset.
- Fluency in multiple languages an asset.

CarePartners In Your Community:
In addition to providing home-based personal support, rehabilitation, therapy, nursing and palliative care across Ontario, CarePartners also serves the community through clinics, transitional care units, and provides relief in nursing homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing medical care and clinics in countries with poor access to health care since 2009.

Accessibility:

- CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence-based health promotion. In accordance with Public Health guidelines CarePartners has implemented safety protocols to prevent the spread of infectious diseases