Associate

**Job Summary**

**What is the Opportunity?**
RBC Dominion Securities has an exciting opportunity for an experienced, client focused, and collaborative Associate located in the Orillia branch. There is an excellent opportunity to learn and advance within a growing team.
RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

The Lakeside Family Office of RBC Dominion Securities provides Investment Management and Wealth Management services to high-net-worth families, business owners and organizations. Our culture is based on a client first philosophy, excellence in the highest level of client service delivery, and a caring, respectful and fun team environment.

**What Will You Do**

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an invaluable internal and external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remains up-to-date and compliant and working with an Investment Advisor in managing client portfolios and wealth management planning opportunities. Depending on your expertise, you may be asked to lead in certain areas of the practice:

- Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
- Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
- Tap into your superior problem resolution skills to provide proactive client service. Working collaboratively, you will at times liaise with various departments to provide smooth and timely solutions.
- Effectively manage incoming communications from clients, the Investment Advisor and other internal and external partners.
- Assist the team in welcoming and onboarding new clients.
- Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.
- Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
- Follow up on client trades to ensure proper settlement and delivery
- Support the Advisor team and client through the Wealth Management process and maintain an audit of Wealth Management Activities and priorities.

**Must Have**:

- College/Bachelor’s degree or job-related experience (minimum 3-5 years)
- Completion of the Canadian Securities Course (CSC), the Conduct and Practices Handbook Course (CPH)
- Strong soft skills including verbal and written communication, people, organizational, multi-tasking, and client service skills
- Attention to detail coupled with the mindset of how you can support the Advisor to be more efficient and effective
- You can work independently, but thrive within a team and be onsite 5 days a week

**Nice to Have**:

- Previous work experience in the securities industry or private investment management client service
- Retail branch, branch/head office operations experience

**What’s in it for you?**
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
- You have the potential to earn considerably more through the robust discretionary bonus program of RBC Dominion Securities which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial investment services

**Job Skills**

Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management

**Additional Job Details**

**Address**:
19 FRONT ST N:ORILLIA

**City**:
ORILLIA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-03-05

**Application Deadline**:
2025-04-05

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We