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General Manager, Guelph Transit
2 weeks ago
Why Guelph:
**What we offer**
We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:
- Paid vacation days, increasing with years of service
- Paid personal days;
- Hybrid and flexible work arrangements;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.
Position Overview:
**Key duties and responsibilities**:
**Leadership**
- Provide visible and positive leadership, developing and nurturing a work environment that is inclusive, respectful and motivating for staff.
- Provide strategic leadership and operational oversight of Guelph Transit Services, including conventional bus services and mobility services.
- Engage with stakeholders and develop new strategies to optimize the revenue generated through transit services, as well as design and operate a transit system that best meets the needs of the community.
- Oversee the analysis of service delivery issues and development of system revision.
- Ensure ongoing compliance with AODA (Accessibility for Ontarians with Disabilities Act) customer service and transportation standards.
- Collaborate and liaise with other departments on complementary initiatives to achieve optimum results for the City and residents.
- Maintain good working relationships with all stakeholders, including all levels of management and staff, Mayor and members of council, external partners, and the community.
**Department Management**
- Establish long-term direction for the department consistent with the City of Guelph’s Strategic Plan.
- Establish the annual work plan for the department and for staff, evaluate performance, monitor results and provide coaching, training and development opportunities as needed.
- Promote and monitor Health and Safety for compliance with the Occupational Health and Safety Act.
- Ensure compliance with Collective Agreements, City policies, Council resolutions, City by-laws, and other applicable federal and provincial legislation.
- Establish policies, operating procedures, work methods and standards for the department and contracted services; monitor performance and initiate corrective action as required.
- Track best practices, technical trends, developments and advances in transit operations and management on an ongoing basis.
- Proactively communicate departmental programs and achievements to Council, the community and all stakeholders.
- Respond verbally and in writing regarding issues related to the department’s service delivery from members of Council, the general public, media, departments, and customers.
- Recommend staff reports and presentations to the Deputy CAO, communicating information and recommending program changes.
**Financial Management, Performance Monitoring and Measurement**
- Responsible for the preparation, presentation and management of the department’s capital and operating budgets; monitor and report budget variance to the Deputy CAO; implement corrective action as required.
- Analyze and optimize revenues and pursue grant funding to complement existing budgets.
- Consolidate and review departmental annual work plans and budget with recommendations to the Deputy CAO.
- Ensure compliance with all City policies and bylaws for purchasing/tendering.
- Review calls for tender and purchase requisitions requiring approval for the department on contracted services in accordance with established policies.
- Establish a quality assurance program to monitor the department’s annual performance against established departmental key performance indicators and industry best practices. Make recommendations and take corrected action as required.
**Qualifications and requirements**
- Completion of post-secondary education in Business Administration, Public Administration, Transportation Planning, or a related field.
- Considerable experience related to managing and overseeing a public transit service or comparable operational environment.
- Progressive leadership experience in a unionized environment, including labour relations and collective agreement interpretation, along with considerable experience leading and motivating staff. Knowledge of relevant legislation, regulations, and industry best practices in transit.
- Proven knowledge of the Occupational Health and Safety Act and other applicable federal and provincial legislation.
- Significant experience in project management, strategic planning, system evaluation and business case development.
- Commitment to fostering an inclusive, empowering and accountable work culture.
- Ability to successfully develop and manage budgets while achieving performance targets.
- Excellent communication, negotiation and problem-solving skills.
- Excelle
