Manager Transit Operations

About Our Organization:

- When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:
**Your role**:
**Transit Operations**:

- Manage the safe and efficient daily operations of Guelph Transit’s conventional, on-demand, mobility services and micro-transit options.
- Ensure that supervisory practices and standard operating procedures are consistent with Collective Agreements, health and safety practices, employment standards and other related regulations and corporate practices as required.
- Oversee Occupational Health & Safety, WHMIS and other workplace regulatory programs and regulations.
- Manager Guelph Transit’s efforts in the recruitment process of new Operators and Route Supervisors.
- Oversee the development and implementation of all training program and recertification programs for full-time and extra-board Operators.
- Ensure all training programs are consistent with the mission, core values, goals and strategies of the Corporation as well relevant Ministry requirements/regulations.
- Manage the relationship with Transit Fleet Department to ensure that transit vehicles are properly maintained and the required number of vehicles are available on a daily basis to meet service requirements.
- Develop and maintain a positive working relationship with union and non-union employees.
- Ensure that Standard Operating Procedures (SOP’s) are current and maintained towards effectively managing transit operations.
- Work towards providing succession planning opportunities for all employees within your area of responsibility.
- Work cooperatively with the Transit Planning and Scheduling department towards the successful rollout of our Future Ready Transit Strategy Plan.
- Provide input into the development of routes and/or service level changes.
- Support the General Manager in the analysis of service delivery issues and in the preparation of documents and reports for City Council and relevant committees.
- Ensure ongoing compliance to AODA (Accessibility for Ontarians with Disabilities Act) customer service and transportation standards.
- Follow up with Operators, Route Supervisors, customers and the public on complaints related to transit operations.
- Represent Guelph Transit at conferences and in meetings with external agencies such as the Canadian Urban Transit Association (CUTA), Ontario Public Transit Association (OPTA), Ministry of Transportation and Ministry of Labour.

**Financial**:

- Support the development of capital and operating budgets related to transit operations.
- Support the monitoring of capital and operating budgets as it relates to your area of responsibility. Provide feedback and justifications on significant variances to operating and capital budgets.

**Leadership**:

- Develop and foster a positive work environment that is inclusive, respectful and motivating for all staff.
- Manage the activities of Route Supervisors and Operators and provide coaching, direction and leadership in the planning and execution of service delivery.
- Prepare and monitor performance reviews, 15-Fives and performance development plans annually for Route Supervisors and other direct reports.
- Participate as a key member of the Transit/Human Resources team in collective bargaining.
- Develop positive working relationships with Transit Advisory Committee (TAC) members towards the success or Guelph Transit.

**Performance Measurement & Continuous Improvement**:

- Produce key operating statistics reports weekly/monthly.
- Monitor and analyse ridership data and initiate corrective actions towards meeting performance expectations. Follow up on improvement processes.
- Review capabilities and capacity of various technologies in use to support transit operations and develop specifications as required to upgrade and/or acquire new hardware or software related to the needs of transit operations.
- Develop and maintain good working relationships with the transit management team.

**General**:

- Backfill for the General Manager’s position as necessary
- Perform other related duties as assigned.

**Qualifications**:

- Experience in the preparation and monitoring of budgets.
- Leadership skills with experience leading and motivating staff in a unionized, politically sensitive environment.
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