Security Operations Support Manager

**About Us**

SSRG is one of Canada's leading security companies. We provide a portfolio of risk management and security solutions to a variety of partners and clients, some of whom are in remote areas. Our diverse and highly qualified team members and relentless commitment to excellence provide superior results for our clients.

**About the Position**

SSRG is currently seeking an experienced, dynamic security professional with outstanding customer service, communication, and operational coordination skills for the position of Operations Support Manager.

The position requires an understanding of the clients' business and operating processes in order to identify the contracted security requirements and be a problem-solver. The Operations Support Manager will play a key role in supporting frontline teams by ensuring that security personnel are properly deployed, coached, and equipped to meet site-specific expectations while maintaining consistent service quality across all assignments.

**Required Qualifications**- Minimum 2 years of experience in a supervisory or managerial security role- Minimum 3 years of full-time experience in the security industry- A valid BC Security Worker License- High school diploma required; college diploma or university degree preferred- Class 5 BC Driver's License with clean Driver's Abstract- Must have own vehicle (car allowance provided)- AST, Basic First Aid, or CPP certifications considered strong assets- Proficiency in Microsoft Word, Excel, and Outlook- Excellent client service and customer relations skills- Excellent verbal and written English communication skills- Ability to work independently and be proactive- Ability to solve urgent problems in a calm, professional manner- Ability to prioritize and multi-task- Experience using scheduling and reporting software is preferred

**Duties and Responsibilities**- Deliver quality security services, ensuring adequate personnel are deployed in positions/assignments are licensed, trained and equipped to fulfill the conditions of the contract- Manage processes and systems providing regular feedback on service satisfaction- Demonstrate a customer/client focus, ensuring the clients are continuously kept informed of issues and situations affecting their organization/facility, maintaining an on-going knowledge of their expectations and unique needs-
- Build a healthy, productive work environment ensuring all processes and activities incorporate safety regulations and standards- Inspire and lead others, maximizing the human resource potential through effective leadership, ensuring job expectations are clear, performance evaluations and incentives are appropriate- Demonstrate professionalism, displaying a high level of competency and knowledge in the corporation's business- Support operational continuity by managing and providing guidance to Operations teams including Operations Coordinators, Field Support and Mobile Supervisors.- Providing guidance and/or responding to critical security incidents that could disrupt operations or pose risks to public safety- Supporting, developing and retaining a high-performance operations team, with emphasis on service excellence and employee engagement- Participating in the Occupational Health and Safety Committee as required

**Working Conditions**- Night shift schedule**:10:00 PM to 6:00 AM**- Office and field-based work with the possibility of remote work when possible

**Company Perks**- Salary $55,000 - $58,000- Health benefit plan- Fitness Centre membership

**How to apply**

SSRG embraces the principles of employment equity. We thank all applicants for your interest in employment; however, we will only contact qualified applicants.