Service Advisor

1 week ago

Edmonton, Canada Koch Ford Lincoln Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or maintenance. If you have a passion for the automotive industry and enjoy working with people, this is the perfect opportunity for you.

**Duties**:

- Greet customers and assist them with checking in their vehicles for service
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections to identify necessary repairs or maintenance
- Provide detailed explanations of recommended repairs and associated costs
- Upsell additional services or maintenance packages based on customer needs
- Coordinate with the service technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles throughout the service process
- Handle customer inquiries, complaints, and warranty issues with professionalism and empathy
- Process payments and handle cash transactions in accordance with company policies

Qualifications:

- Previous experience in a customer service role, preferably in an automotive dealership or repair shop
- Strong mechanical knowledge and understanding of automotive systems
- Excellent communication and interpersonal skills
- Proven ability to upsell products or services to customers
- Familiarity with automotive repair terminology and processes
- Proficient in cash handling and basic math skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Sales experience is a plus
- Fleet account experience is an asset

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$100,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- service advisor: 2 years (preferred)
- Customer service: 5 years (preferred)

Work Location: In person

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