Mortgage Default Specialist

**Mortgage Default Specialist**
**Reports to: Manager, Loss Mitigation**

**Location: Calgary, AB / Toronto ON**

The Default Specialist is responsible for the initial contact of borrowers who are in default, working with borrowers to a workout solution and oversight of the foreclosure or power of sale process should no other solution become evident. The Mortgage Default Specialist will also manage any fire insurance claim process and contact borrowers should other default occur such as property taxes and condominium arrears. The position requires that you work directly with the borrowers, management team and business partners such as Default Lawyers. The position will also work closely with the retention teams when calling loans at maturity due to the inability to renew the mortgage.

**Responsibilities**:
- Daily review of arrears and identifying of any trending activities- Review all new information received from borrower and update internal systems as required- Working directly with borrower in mitigating further arrears and determining best workout solutions within insurer guidelines. Seek approval from management and/or Insurer for anything over guidelines- Work towards solutions which best reduce overall loss or potential losses- Prepare and submit proof of claims for bankruptcy, work with trustees where applicable- Determining when a loan is not collectable and recommending for legal action- Liaison with solicitors and insurers during the legal process to ensure proper management of file- Send appropriate notification regarding returned payments and/or arrears notification to borrowers- Inbound and Outbound calls to and from all borrowers and related parties to cure arrears-
- Monthly reporting to mortgage insurer regarding delinquencies- Document calls through an IVR system as well as detailed notes in customer file- Additional duties as assigned

**Education / Experience / Skills**:
- Post-secondary degree or diploma in business an asset- 3+ years in residential mortgage default or administration-
- Bi-lingual (English and French) is an asset (both verbal and written)- Experience with IVR systems an asset

**Strengths**:
- Excellent customer service skills- Excellent problem-solving skills- Excellent oral and written communication skills- Strong organizational and time management skills- Strong interpersonal relationship building and listening skills- Demonstrate professionalism, judgment and integrity in daily operations- Has proactive approach with the ability to take initiative and work independently- Ability to work on multiple systems at one time- Have high attention to detail- Conflict Resolution- Proactive/takes initiative- Ability to work alone and in a team environment

**Who are we?**

We are Canada’s Mortgage Company. Founded in 1974, CMLS Financial is one of Canada’s largest, independently owned mortgage services companies. We have over 45 years of experience, 20,000 clients, $25 billion in assets under administration, and offices coast to coast.

**You will love working here**

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Business is booming and that means that our employees get valuable exposure, lots of learning opportunities, and can truly have an impact on our business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and **we know it**.

**We want to hear from you