Commercial Account Manager, Virtual Banking Center

No other bank is doing what we do.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference

Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.
- POSITION OVERVIEW

The Account Manager, Virtual Business Centre is responsible for maintaining client relationships in the small and steady business segment by phone or electronically, with a view to fostering business development and repeat business.
- CHALLENGES TO BE MET- Develop and maintain a customer relationship retention/growth strategy to build a long-term profitable loan portfolio with existing clients while providing a high level of customer service.- Identify and develop new business opportunities for financing and consulting with focus on developing existing portfolios.- Manage a portfolio mix of borrowing companies, ensuring effective relationship management.- Develop and execute an individual marketing plan to ensure alignment with VBC strategy and portfolio objectives while meeting financial objectives related to the forecasted loss rate, profitability, revenue growth and retention of clients.- Use sound credit judgment to ensure high-quality loan proposals that represent acceptable risk levels and are in line with established standards and within the parameters of accepted credit practices and BDC policies and procedures.-
- Keep abreast of changes to policies, procedures and processes.

WHAT WE ARE LOOKING FOR- Bachelor's degree in commerce or business administration- An experienced banker with 3-5 years of experience with proven sales skills that has a passion for entrepreneurship- Demonstrated strength in business development and customer relationship management skills- Sound credit judgement coupled with a strong understanding of credit policies and practices- Ability to identify business opportunities for entrepreneurs who will benefit from the unique range of BDC services (financing and consulting)- Thorough knowledge of Bank products, services, policies and procedures- Excellent negotiation skills with a focus on results- Team player with a thorough understanding of the dynamics of the small business environment- Excellent interpersonal and communications skills- Bilingualism (French and English) is required

With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.