Service Technician

3 days ago


Ottawa, Canada Poppa Corn Corp Full time

Job brief

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

**Responsibilities**:

- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers

**Requirements**:

- Proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Technical degree or certification

**Salary**: $17.00 per hour

Work Location: On the road



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