Assistant Manager

23 hours ago

North Vancouver, Canada Grouse Mountain Full time

**Job Title**: Assistant Manager, Full-Service Dining

**Location**: North Vancouver

**Department**: F&B

**Reports to**: Manager, Full-Service Dining

**Role Status**: Full time permanent.

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Key Responsibilities of the Role**:

- Reports to the Manager of Full-Service Dining
- Supervision of Altitudes Bistro and The Observatory
- Ensure that all policies and procedures of operation are adhered to
- Providing premium customer service at all times and ensuring controls are in place
- Dealing with customer complaints in a polite and timely manner
- Assisting in the management of the business unit to increase sales and profitability
- Support and communication with all other F&B outlets and departments within Grouse Mountain
- Assisting in the management of Supervisors and developing a large staff
- Schedule writing
- Set up of training and development for all new staff
- Assisting in performance reviews and staff accountability
- Assisting in inventory, labour management, and recruitment
- Monitoring labour budget daily
- Assisting with service as required
- Requisition of product as required for daily operations
- Other duties as required

**Requirements**:

- A minimum of 3-year experience in a front of house managerial role
- Formal training or a Diploma in Hotel and or Food & Beverage management preferred
- Serving it right
- Excellent oral and written communication skills
- Strong interpersonal skills and ability to resolve conflict
- Ability to motivate and develop employees to achieve goals
- Experience with MS Word, Excel
- Experience with Optimum Control an asset
- Ability to work a flexible schedule including opening, closing, weekends, and holidays

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