f&b quick service front of house supervisor

Are you a food & beverage leader who's passionate about great service and building strong teams? We're hiring a Front of House supervisor to help lead daily operations at one of Cypress Mountain's multiple quick service locations such as the Gold Medal Cafe, Cantina and Cypress Creek Grill. In this role, you'll support high service standards, ensure food safety, and help create an elevated dining experience for our guests. Ideal candidates have experience in high-volume service—preferably in a resort setting—and are ready to work a mix of shifts, including evenings, weekends, and holidays. Join our growing F&B team and be part of something exciting at Cypress Mountain

DUTIES & RESPONSIBILITIES (include but not limited to the following):

• Supervise and support the front-of-house team to maintain a high standard of service.
• Train, mentor, and onboard new team members.
• Monitor service quality, cleanliness, and safety in accordance with standards.
• Assist in resolving operational challenges in collaboration with the F&B team.
• Manage POS functions, including voids, discounts, and error corrections.
• Complete end-of-day paperwork and reporting.
• Administrative duties as required.
• Provide operational support across roles as needed, including assuming a variety of roles in multiple F&B outlets.
• Assign break, side duties, and cleaning tasks to all staff.
• Open and close set up each food outlet to ensure they are operationally ready for the day and following day of service.
• Assist in the kitchen with food preparation and be comfortable to utilize kitchen equipment to prepare the food on a as needed basis for support the operational needs of each outlet.
• Assist with inventory management and notify management of product needs.
• Respond to and resolve guest requests, issues and complaints and guest feedback and escalate to Management when necessary.
• Manage workforce resources as required to suit the requirements of the shifts and the four F&B outlets
• Ensure compliance with uniform, conduct, and Serve It Right policies.
• Oversee completion of mandatory training (Schoox) and follow up on safety program requirements.
• Embrace the company's core values:
• K.R.P. – Kindness, Respect and Professionalism in every interaction.
• L.E.A.D.S. - Long Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve First.

QUALIFICATIONS/COMPETENCIES:

• Proven leadership skills with the ability to motivate and support a team.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to lead and motivate a team.
• Excellent interpersonal skills, able to give and receive feedback.
• Responsible & reliable.
• Strong interpersonal and problem-solving abilities.
• Excellent communication skills & strong organizational skills.
• Barista skills an asset
• Ability to anticipate and adapt to fluctuating business levels.
• Ability to remain courteous in pressure situations with staff or guests
• Ability to resolve team members issues and conduct disciplinary actions in a professional manner.
• Motivated to take on new challenges and responsibilities, able to show initiative and adapt to change.
• Ability to work a flexible schedule according to the demands of the business.
• Ability to work well under pressure in a fast-paced environment.
• Team player and a self-starter, with the ability to work independently as required.
• Physically fit, with ability to lift heavy up to 50lbs.
• Flexibility to work a variety of shifts, weekends and some holidays.

EDUCATION and EXPERIENCE:

• Minimum 2 years' experience in high volume, fast pasted quick service environment in a supervisory role.
• High School or equivalent.
• Experience in high volume restaurant operations management.
• Knowledge of restaurant equipment and tools an asset.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Legally able to work in Canada.
• Serve It Right certification.
• Food Safe Level 1 required, level 2 an asset.
• Valid BC Driver's License
• Have a dependable/insured vehicle required to get to/from work

WAGE/BENEFITS:

• Wage: Starting at $20.00/hr (DOE)
• Tips
• Free on-shift meal
• Seasons Pass and all Mountain Access
• Free Lessons
• Discounts in Big Bear Sports (Retail)
• FUN work atmosphere in unique environment

TO APPLY:

Cypress Mountain is an equal opportunity employer and encourages candidates of all backgrounds to apply. We invite you to apply for this opportunity, please include your resume in your application. Only applicants selected for an interview will be contacted.

The above description is a general overview of the responsibilities of the position but is not intended to be all-encompassing. Additional or alternative responsibilities may be assigned and discussed, depending on the dynamic needs of the department and Cypress Mountain Resort as a whole.

Job Types: Full-time, Seasonal

Contract length: 4 months

Pay: From $20.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• Company events
• Discounted or free food
• On-site parking

Work Location: In person