Team Leader, Call Centre

3 days ago

Toronto, Canada York University Full time

**Purpose**:
Team Leaders are responsible for answering caller questions and ensuring productivity. maintain detailed and accurate shift logs (timesheets, pledge confirmation). Team Leaders are responsible for motivating all callers individually and as a group to ensure highest performance. Team Leaders must demonstrate detailed knowledge of York University and the Call Centre operations. On a regular basis, the Team Lead also performs phone calls at the Senior Annual Fund Ambassador's level, at a minimum of 3hrs/week.

**Education**:
Must be a York University student.

**Experience**:
At least one (1) semester of experience at the York University Advancement Call Centre as a Senior Annual Fund Ambassador (SAFA), with proven results to acquire new donors and upgrade existing ones.

**Skills**:
Acts in a professional manner when at work and be a good team player.Solid English communication skills.Active listening skills.Strong presentation skills.Critical thinking.Good knowledge of York University.Confidence.Excellent time-management and punctuality.Friendly and upbeat personality.

**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**

**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**

**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.

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