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Customer Service Representative

2 weeks ago

Biggar, Canada Boortmalt Full time

**The company**
BOORTMALT is the world leader malting company with 3 million tones production capacity. The group is present on 5 continents with 27 malting plants. Boortmalt's expertise is widely acknowledged by brewers and distillers who rely on the supply of top quality barley malt. The Boortmalt Group is a fully owned subsidiary of the agricultural and agribusiness cooperative Axereal. Our relationship with Axereal, Europe's largest grain cooperative, ensures us access to high quality barley year round.

**The job**
As Customer Service Representative you will act as the primary point of contact between Boortmalt/Prairie Malt and our malt customers in the USA & Canada. You will oversee the relationship for a set of accounts, from taking and servicing orders, answering questions and supporting processes that enable the business to deliver outstanding service. You will partner with a cross-functional, internal team to find the best solution for our customer. You will own and update reports related to Open Orders, Demand/Forecast, Shipments and other misc reports as needed.

Your main tasks are:
**40% Customer Relations**
- Consistent and professional communication with customers regarding contract balances, invoicing issues, shipping plans, shipments and open orders.
- Receive/enter/monitor customer orders, returns and credits.
- Follow-up with pricing, credit, quality assurance, transportation, warehousing and supply chain, and monitor any non-conformance events.
- Monitor various reports to properly maintain orders, returns, complaints, contracts, forecast, etc.
- Ensure timely resolution of customer complaints
- Participate & lead customer calls and visits when applicable.
- Complete monthly and weekly customer reporting to both customers, commercial and production groups.

**40% Commercial Assistant**
- Participate in obtaining forecast information and Demand Planning solutions
- Provide new product information to encourage sale
- Communicate frequently with peers and management regarding customer requests, contracts, and invoices.
- Manage volumes on Forecast, and manage daily communication and interaction with the Sales team, supply chain planners, and customers.
- Follow proper processes to ensure new customers and products are set up in SAP system and maintain data integrity.
- Create and distribute reports as needed.

**15% Accounting Functions**
- Accounts Receivable: Short pays/Open Invoices - Monitor, investigate and provide solutions to customer/company
- Invoice customers on a daily basis and ensuring contract prices and terms are correct.
- Attend and participate in monthly A/R calls, as well as other misc meetings.

**5% Other duties as designated**

**Who you are**
- 3+ years’ experience in a customer demand driven business, preferably in beverage and/or malting business.
- Ability to work independently and in a team and achieve hard deadlines.
- One-year certificate from college or technical school
- Strong communication skills and strong problem-solving and decision-making skills
- Demonstrated ability to be proactive and take initiative to solve problems and influence change.
- Proficient in Excel and other office suite apps.
- SAP experience.
- English required

**What we offer**

We offer an attractive salary and benefits package and as part of a global organization can offer career opportunities internationally. As Masters of Malt we want to be a great employer, focusing on flexibility, inclusion, collaboration and health and wellbeing. We live our values, putting people at the heart of what we do.

**“Strive”** - our ambition is to be the best maltster that's why every day we commit to challenge ourselves to achieve the highest level.

**“Care”** - our strength is magnificent when we care for our earth, our colleagues and our business partners. We encourage trust, respect and treat each other with respect. We believe that Diversity makes us stronger.

**“Inspire”** - We adopt a long-term orientation delivering sustainable performance through innovation and digitization, becoming praised Masters of Malt.

**“Explore”** - thinking out of the box and embracing pioneer ideas to become a source of motivation, we like challenging the status quo to develop full potential.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Ability to Commute:

- Biggar, SK S0K 0M0 (required)

Work Location: In person