Dental Office Manager

2 weeks ago

Ottawa, Canada Dow's Lake Dental Full time

We are seeking an experienced Office Manager to join our dynamic dental team

We're looking for someone who excels in team management, provides exceptional customer service, and demonstrates high organizational skills and effective multi-tasking abilities. As our Office Manager, you'll play a pivotal role in ensuring the smooth operation of our practice.

Our team offers competitive wages and an excellent bonus program to reward your hard work and dedication.

If you're ready to take on this exciting challenge and contribute to our practice's success, we'd love to hear from you. Join us in creating healthy smiles and a positive work environment We look forward to meeting you and discussing how your skills and experience can benefit our dental family.

**Key Responsibilities**:
**Operational Planning & Execution**
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

**Compliance & Patient Safety**
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
- Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
- Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

**Leadership**
- Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
- Support recruitment efforts to interview dental professionals and assess for best fit.
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

**About You**:

- 2+ years of prior dental office management experience required
- 5 years experience in either a dental office clinical setting, retail sales, or customer service environment.
- Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
- Strong business acumen and extensive experience in budgeting and forecasting
- Experience with dental software systems and Microsoft Office is preferred
- Strong commitment to maintaining health regulation and operational standards
- Willingness to work varied hours to align with business needs

**Job Types**: Full-time, Permanent

Pay: $35.00-$40.00 per hour

Expected hours: No more than 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- No weekends

Work Location: In person

Expected start date: 2024-09-25

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