Client Specialist

We are seeking a Client Specialist to join our team Who we are? Benefits by Design, a division of People Corporation, works with small to medium-sized employers across Canada, administering their group employee benefit programs. At Benefits by Design (BBD), we help working Canadians promote and protect their health, wealth and happiness by delivering benefits by design and we are looking for people with same passion that we have for helping working Canadians. At BBD our strength comes from combining the diversity and dedication of our three offices and helping each other grow and providing the best customer service. What we believe in? Together, adapt and grow are the fundamental values we consider in everything we do. We believe that growth is something that is not possible, unless you relentlessly adapt to changing market which includes innovating with technology and attracting and keeping talented people. This role provides value add through daily customer service leveraging technology, communication skills, and responsiveness in order to manage a block of clients. Learn more about us here Does your list of strengths include multitasking and prioritizing your workload? Do you enjoy working with numbers and feel confident communicating with clients? Do you have a customer service mindset and a passion for helping others? If your answer to these questions is an enthusiastic "yes", then please keep reading The client service team is the heart of our operation. For Advisors and clients, the service team members are the ones who make the first impression, and our warm, courteous and efficient response to their group needs is what fortifies our stellar reputation in the industry. As a Client Specialist at Benefits by Design, you will have the opportunity to work in a dynamic and supportive team atmosphere as well as: You will also have the chance to: - Grow - you would continue to develop your skills and knowledge, as BBD is focused on helping people grow as individuals and professionals. - Learn - you would be joining an evolving industry (that would be group insurance) and be building a strong product knowledge to resolve customer inquiries, questions and concerns with accuracy in a timely manner. - Adapt - and identify opportunities for improvement as a trusted liaison between the customer and the customer success teams to support day to day business. - Interact - with members of the BBD team (internal) and people from our communities (external) - such as suppliers, advisors and clients. You will excel as a Client Specialist if you have: - A strong perspective on customer service - and who an organization’s customers are - Experience with Group Benefits as either a professional or as a policy holder - A friendly, professional approach in all forms of communication - Strong analytical skills with high attention to detail - A positive attitude and problem-solving instincts to ensure client inquiries are answered and solutions are recommended based on the full need of the client - High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment. - Experience with tough conversations and feel comfortable communicating important details. What's in it for you: - Learn by working alongside our experts - Extended health care and dental benefits - A retirement savings plan with company contributions - A suite of Health & Wellness offerings - Mental Health programs and support for you and your family - Assistance for the completion of industry designations - Competitive compensation This full time role requires mínimal lifting and working from a seated position for periods of time. This role is typically performed in an office based environment which may be at a Benefits by Design office, a People Corporation work center in Canada or hybrid. Want to join our team? Submit your resume today At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.