Asa/ Ew Team Leader

2 weeks ago

Burlington, Canada Acorn Stairlifts Canada Inc. Full time

**WHATS IN IT FOR YOU, YOU ASK?**
- Part of a **FAMILY**.
- **FUN-LOVING, POSITIVE**and **ENCOURAGING** atmosphere.
- **CELEBRATE**in Company Events (Pizza lunch, Cake, Birthdays, Anniversaries, spirit wear, contests etc.)
- Canada’s **#1** **LEADER** in the Stairlift Industry - proudly serving our customer’s needs since 1992
- **COMPANY BENEFITS, 3 WEEKS** vacation**, PAID** time-off, **CASUAL DRESS ATTIRE**

**WE ARE SEEKING**

**WHO WE ARE**

Acorn is a fun and friendly environment where your work here matters. We pride ourselves in the care we give to support all of our customer’s needs

Acorn Stairlifts Canada Inc., has become the leader in our industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize Hi-tech systems and processes to ensure a simple to use; yet high quality product is produced.

**WHAT YOU’LL BE DOING**
- Motivate and inspire team members to achieve sales goals and targets by setting clear expectations
- Provide regular guidance, training, and support to improve team member skills and effectiveness
- Evaluate team results and identify areas of under-performance, implementing corrective actions
- Produce and present weekly KPI reports to management, highlighting team strengths, weaknesses, and training plans
- Conduct performance reviews with each team member, assessing past performance and setting goals for improvement
- Delegate tasks and responsibilities effectively to ensure efficient workload distribution
- Participate in recruitment and hiring processes, working closely with the Recruitment team
- Maintain open and effective communication with team members, other departments, and management
- Ensure adherence to company policies, procedures, and service standards

**WHAT YOU HAVE**
- Strong leadership, coaching, and motivational abilities
- Excellent communication and interpersonal skills
- Proven sales experience with ability to drive results
- Analytical and problem-solving skills
- Effective organizational and time management abilities
- Ability to adapt to changing priorities and environments
- Computer literacy and proficiency with relevant systems

**QUALIFICATIONS**
- 3-5 years of experience in a sales-related environment
- 3+ years of leadership or supervisory experience, preferably in a call center or inside sales team
- Experience using a CRM system or other customer databases
- 2+ years’ experience reviewing and discussing KPI target
- Knowledge of call center operations including call quality standards and compliance
- Knowledge of Google Chrome, Outlook, Excel, and Windows

**CORE VALUES**
- **Quality**: products we make and sell, and the services we provide
- **Unity**: working together as one team
- **Integrity**: acting responsibly and honestly to deliver on our promises
- **Caring**: about our customers, each other, and the wider community
- **Ambition**: taking pride in all we do and striving to improve
- Base pay + Commissions (Commission uncapped)_

**Job Types**: Full-time, Permanent

Pay: $90,000.00-$100,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Experience**:

- Supervising: 1 year (required)

Work Location: In person

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