Operations Manager

**Position Title:Operations Manager** **Position Type**: Regular - Full-Time **Requisition ID**: 15818 **Grade**:Grade 05 **Company**: Day & Ross Inc. **At Day & Ross, you’ll go far.** Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators. We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited. **About the Role** Operations Manager Full-time Montreal, QC Shift: 4:00pm - 12:00am The Operations Manager is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers. This includes all day-to-day operations, as well as contributing to annual budgeting and planning. **How You’ll Help** Managing Operations: - Works with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality and responsiveness. - Works closely with the Director Operations on operational plans, goals, and contributing to future innovations. - Ensures a preventative maintenance program is in place and effective for fleet and equipment. - Develops, implements and tracks on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements. - Ensure all external stakeholder processes are followed and adhered to (SOP, SOS, JES, ). - Manages 3rd party relations with brokers, broker-drivers, customers, and support service’s - Leads a safe workplace culture and ensures all safety requirements are met. Leadership: - Provides leadership to supervisor(s), to ensure alignment with operational and customer expectations. - Develops a culture of safety, professionalism and service excellence in all areas of operations. - Maintains policies and procedures to ensure compliance with Federal and Provincial transportation requirements. - Ensures all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented - Manages the dispatch function to ensure drivers are scheduled to meet company deliveries on time, including customer service reporting for customer relations. - Manages Brokers and Broker-Drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts. - Provides mentoring and guidance through performance management process, including the establishment of objectives, conducting performance reviews, pay recommendations, development planning, and succession planning. - Oversees and manages professional development to support leadership development program. - Motivates and engages staff and develops effective peers, managers and clients. Administration: - Contributes to the development of annual budgets - Manages to an annual operating budget - Ensures compliance with all company and legislative reporting requirements. **Your Skills & Experience**: - Post secondary education, preferably in a field related to transportation or logistics - A suitable combination of education and experience may also be considered - Class 1 license preferred however not required - Previous experience in the transportation industry, including operations, dispatch, and/or dock supervision or management - Advanced communication skills both verbal and written - Computer skills - accuracy, MS products, AS400, web based programs, RF Scanners - Strong trouble-shooting and problem solving skills - Demonstrated customer relationship skills - Strong conflict resolution skills - Ability to work under pressure and to deadlines with an appropriate sense of urgency - Ability to champion business needs in a collaborative manner to staff and colleagues - Results focused - Must be a self starter - Knowledge of various type of equipment is an asset (i.e., trucks, trailers, jacks, etc.) - Strong commitment to workplace safety - Bilingual in English and French is required - Responsible for leading a group of 60+ employees as well as a large group of broker-drivers, through a team of supervisors and/or Lead Hands - Up to 25 percent travel may be required. - As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._ **Function**:Transportation; Supply Chain & Logistics **Location(s)**: CA - Canada : Quebec : Lachine || CA - Canada : Quebec : Montreal