Client Care Representative

1 week ago

Vancouver, Canada Access Information Management Full time

**We Are Access**

We are Access We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

**The Impact You Could Make**

Do you truly care about human relations? Are you committed to serving customers, taking care of their requests and finding solutions? And are you naturally inquisitive, with a keen interest in digital tools? If you answered yes to all these questions, Access has an exciting opportunity for you

You are more than just a **Client Care Support Representative**. You are an Expert in creating experiences that make customers happy and want to stay longer by building trust through resolution. You are a key part of our fast-growing company in delivering the very best customer experience to our clients.
- **The work schedule will be from Monday to Friday, from 8:30 am to 5:00 pm (PST).**_

**Your Daily Responsibilities**

As a **Client Care Support Representative**, you are the public face of Access Information Management.
- You will create client work orders and will notify the Operations Supervisors of changes that may affect service schedule.
- You will triage cases and work orders in Salesforce.
- You will complete database research on missing client containers, files, or tapes, and maintain client contact.
- You will accomplish all other tasks and projects as assigned by the Manager.

**More About You**
- At least six (6) months of customer service experience (call center experience is a plus).
- You are a pro on the computer using different software (Salesforce, Total Recall, FileBRIDGE, SAP).
- Strong oral and written communication skills (must possess grammatically correct English skills).
- High School Diploma or equivalent required.

**Why Access?**
- Competitive Hourly Pay
- Medical, Dental, Vision and Life insurance
- Paid Vacation, Sick and Personal days
- Retirement program with company match
- Training and Growth opportunities
- Remote Position
- All qualified applicants will receive consideration for employment._

**Job Types**: Full-time, Permanent

Pay: Up to $20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Application question(s):

- How do you prioritize competing tasks or requests from customers, and what strategies do you use to stay organized and manage your time effectively?
- Have you ever worked with Salesforce?
- Do you have experience in telephone customer service, and have you worked remotely in the past?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

  • Client Care Support Representative

    1 week ago

    Vancouver, Canada Access Information Mgmt of Canada, ULC Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about human relations?...

  • Client Care Support Representative

    1 week ago

    Vancouver, Canada Access Full time

    Description **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about...

  • Client Care Support Representative

    7 days ago

    Vancouver, Canada Access Information Mgmt of Canada, ULC Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about human relations?...

  • 25-52 Client Care Representative

    4 weeks ago

    Vancouver, Canada Technical Safety BC Full time

    25-52 Client Care Representative (Part time) The Client Care Representative is responsible for answering queries, complaints, and processing client requests in person, via phone, and electronic media such as email/e‑work and online chat. The CCR will process permits, prepare correspondence, and fulfill client needs to ensure customer satisfaction. Acting...

  • Client Service Representative

    2 weeks ago

    Vancouver, British Columbia, Canada True North Disability Services Full time $20,000 - $40,000 per year

    Client Service Representative (CSR)Location: Work from home in CanadaJob Title: Client Service Representative (CSR)Job Type: Full-Time, Monday to FridayIndustry: Financial ServicesAt True North, our mission is to help eligible Canadians obtain the Disability Tax Credit (DTC) and reclaim their unused credits and benefits. We are looking for a diligent,...

  • Customer Care Representative

    7 days ago

    Vancouver, Canada Sonova Full time

    Vancouver, Canada Customer Care Representative - 158976 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care...

  • Customer Care Representative

    14 hours ago

    Vancouver, Canada Connect Hearing Full time

    Vancouver, CanadaCustomer Care Representative - Are you comfortable in a fast-paced retail clinic environment? Are you looking for an opportunity to make a difference?- Are you passionate about providing customer service that exceeds expectations?- If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!- This unique...

  • Client Care Representative

    2 weeks ago

    Vancouver, Canada Spring Financial Inc. Full time

    **About Spring Financial** Come and discover your potential at Spring Financial! **What you will be doing**: - Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information. - Finding and implementing the correct solution for each customer. Whether it is...

  • Client Care Coordinator

    1 week ago

    Vancouver, Canada Nightingale Medical Supplies Full time

    This is a full time permanent position with stable and consistent hours. This Client Care Coordinator position is a great opportunity for work/life balance. **As Client Care Coordinator, you will**: - Build and maintain strong professional relationships with customers and clinicians - Greet and connect with customers by offering assistance, sharing product...

  • Client Care Specialist

    2 weeks ago

    Vancouver, Canada Better Bodies Club Full time

    **CLIENT CARE SPECIALIST / FRONT DESK** (PART TIME AVAILABLE) Better Bodies Club is a boutique personal training studio in the heart of Kitsilano; our studio is bright, friendly and inviting. We represent a 5 star guest experience which begins with first impressions at the front desk. When clients walk into our club, our client care team sets the tone for...