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Manager, Admissions

2 weeks ago

Brampton, Canada Sheridan College Full time

Reporting to the Associate Registrar, Admissions, the Manager, Admissions is responsible for the daily operations (including management of staff and budget) and strategic direction of the Admissions function (which includes both domestic and international) and team.

The Manager ensures that service is flexible, student-oriented and built on a foundation of customer-service principles and philosophy within the scope of the practices and policies set out by Sheridan. They are accountable for maintaining current activity and supporting new initiatives in a multi-campus service environment that uses integrated information systems and advanced technology.

The incumbent works closely with the Associate Registrar, Admissions, to track service levels and performance metrics in order to achieve Sheridan's enrolment objectives and, as a member of the OTR (Office of the Registrar) management team, is a key contributor to the development of OTR strategies to achieve student enrolment targets and provide service and support structures appropriate for a post-secondary institution.

**What You’ll Be Doing**
- Providing input to inform the admissions strategic direction, which includes: Developing recommendations for prioritizing projects that improve the applicant experience, the staff experience, the efficiency of the team, and the quality of work; Recommending and leading implementation of solutions to improve applicant experience and applicant processing; Developing, monitoring and communicating new and redesigned policies, business processes and practices in response/support of new or changing initiatives.
- Guiding prioritization, suggesting tactics, evaluating staff recommendations and improving conversion and the applicant experience.
- Ensuring reporting of admissions processing is accurate, provides necessary information to Office of the Registrar (OTR) and other College stakeholders, and utilizes reporting to support internal operations and business decisions.
- Leading and managing the human and financial resources for the admissions team, which includes: Building professional capacity of the team through effective recruiting, hiring, coaching and ongoing performance management (including conflict resolution, discipline, and management of grievances); Leading development, management and reporting of budget, establishing priorities and ensuring proper monitoring and control of expenditures.
- Supporting the admissions team by providing guidance and responses to escalated applicant situations.
- Performing other duties, initiatives and projects as required

**About You**

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have the ability to **collaborate**with others in a **professional**and **diplomatic**manner to advance initiatives.

You have excellent **written and verbal communication skills**, and the ability to present to diverse audiences and communities.
- Master’s degree in education, business other related discipline along with 5 years demonstrated experience in post-secondary admissions (domestic and international) or other enrolment management functions. (e.g., student recruitment, records, and registration) Equivalencies to be considered.
- Management/supervisory experience with demonstrated ability to lead, supervise, motivate, empower, develop staff, prepare work plans, establish meaningful priorities, and maintain high quality of service; also experience with recruitment, supervision, training, and assessment of staff.
- Experience creating effective communications appropriate to the intended audience.
- Demonstrated analytical skills, mastering the balance between technological constraints and business process improvements.
- Proven ability to analyze trends and patterns of changing business /client needs and adapt strategies, programs, policies, and practices accordingly.
- Budget preparation/management skills and ability to develop and recommend creative solutions to address fiscal pressures
- Experience in the research, collection, and analysis of data (e.g., locating and assessing best practices in admissions management)
- Demonstrated knowledge of the College’s educational and management structures, registrarial practices, and admissions business processes/cycles
- Proven leadership skills in the development and implementation of business plans and initiatives

**Who We Are**
- For more information, visit: Why Work at Sheridan

**Other Details**

**Faculty/Department**: Office of the Registrar
**Primary Work/Campus Location**:Davis, expected to work at all three campuses on a regular/weekly basis
**Work Categorization**:Hybrid Position | On-site at least 3 days/week
**Reference #**: J0225-1088
**Employee Group**:Administrative
**Payband**: NM
**Salary Range**: $99,544 - $124,429
**Application Deadline**: April 23, 2025

Sheridan is deeply committed to implementi