Dispatcher/customer Service Representative

19 hours ago

Winchester, Canada Harvex Agromart Inc. Full time

**Reports to: Location Manager & Controller**
**Location: Winchester, ON**

**KEY RESPONIBILITIES**

**Dispatch & Logistics Coordination**
- Receive and process customer orders, ensuring accurate and timely dispatch of deliveries.
- Coordinate drivers and delivery schedules to maximize efficiency and customer satisfaction.
- Provide clear and accurate delivery instructions to drivers while monitoring schedules to adjust for delays or changes.
- Maintain communication with customers regarding order status, delivery times, and any potential changes.
- Work closely with internal teams to ensure product availability and efficient order fulfillment.

**Customer Service & Sales Support**
- Serve as the first point of contact for customers by answering calls, responding to inquiries, and assisting with product or service-related questions.
- Maintain a high level of customer satisfaction by resolving concerns professionally and efficiently.
- Process invoices, handle customer accounts, and assist with payment-related inquiries.
- Support counter sales by assisting walk-in customers and helping with product selection when necessary.
- Maintain office records, filing systems, and up-to-date inventory using company software (Navision/ Business Central).
- Assist with loading boxes and bags for customers when needed.

**WORKING CONDITIONS**
- Seasonality of the role requires long hours during the Spring and possibly into Summer (90+ hours/ week), managing multiple priorities in a fast-paced environment.
- Frequent communication with customers regarding orders, accounts, and service inquiries.
- Physical Requirements; occasional lifting and loading of products for customers.

**MINIMUM QUALIFICATIONS & SKILLS**
- Post-secondary diploma or degree in Agri-Business, Business Administration, Logistics, or a related field is preferred.
- 2 or more years of office administration, dispatch, or logistics experience, preferably in agriculture, transportation, or retail setting.
- Understanding of the agricultural industry and willingness to learn company operations.
- Ability to interact professionally with customers, suppliers, and team members.
- Experience with Microsoft Office Suite and willingness to learn company dispatch and inventory management software.
- Ability to prioritize tasks, manage time effectively, and work under pressure while maintaining accuracy.
- Valid Driver's License required.

**We look forward to hearing from you**

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2025-03-12

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