Clinical Applications Specialist

Join a tech company that’s making a difference in healthcare. At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers. **The role**: Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. As an Applications Specialist your role involves conducting thorough workflow analysis, planning and delivering training sessions, providing on-site support during deployment, and ensuring seamless integration of Sectra's products into customer workflows. Perform PACS workflow analysis to understand each customer’s unique needs and intricacies. Plan and schedule training activities for customers during the deployment project. Provide workflow support to the customer during acceptance testing. Provide training in one-on-one and classroom settings on site, as well as web-based training. Provide positive, professional and cohesive company image when representing Sectra and our products. Ensure Sectra's customers have the required knowledge to efficiently use our products. Travel (25%- 30%). Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as "Best in KLAS" for #1 customer satisfaction. Rejoignez une entreprise technologique qui fait la différence dans le domaine de la santé: Chez Sectra Canada, notre objectif est d'introduire une solution médicale informatique de premier plan sur le marché canadien, dans le but de nous établir comme le principal fournisseur de solutions d'imagerie d'entreprise et de PACS dans le pays. Nos clients opèrent dans certaines des fonctions les plus critiques du Canada, et nous sommes idéalement positionnés pour les aider à optimiser les soins centrés sur le patient. Nos solutions d'imagerie d'entreprise modulaires et évolutives permettent aux prestataires de soins de santé de passer d'une ologie à une autre, tout en offrant des efficacités et une technologie avancée pour moderniser les systèmes d'imagerie médicale du Canada, le tout en protégeant les informations les plus sensibles pour les patients et les prestataires de soins. **Le rôle**: Effectuer une analyse des flux de travail PACS pour comprendre les besoins et les subtilités uniques de chaque client. Planifier et programmer les activités de formation pour les clients pendant le projet de déploiement. Fournir un soutien aux flux de travail pour le client pendant les tests d'acceptation. Organiser et fournir un soutien approprié lors de la mise en service sur site chez le client. Fournir une formation en face à face et en classe sur site, ainsi qu'une formation en ligne. Représenter Sectra et nos produits de manière positive, professionnelle et cohérente. S'assurer que les clients de Sectra disposent des connaissances nécessaires pour utiliser efficacement nos produits. Voyage (25% - 30%) Maintenir la réputation estimée de Sectra en tant que leader de l'industrie, constamment reconnu comme le meilleur en KLAS pour la satisfaction client n° 1 Work with great people AHMED AOUICHA Support Engineer "My passion is helping people, and I like the responsibility that comes with my role." HANNA BÄCKER First Line Support and Upgrade Coord "Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives." Skills & Requirements So, are you a fit? Excellent communication skills, both written and oral in French and English. A master’s, bachelor’s or equivalent degree with a strong academic performance Prior Clinical Application Specialist and/or Radiology Technologist You demonstrate a passion and commitment toward exceeding our customer’s expectations You like to teach and explain complex things and you are good at it You are patient, caring and inspiring. You can think outside the box and can keep calm in stressful situations. You like to create training material. How we make your work meaningful and rewarding As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agil